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For Companies At a Glance
- Tasks: Support critical live services, resolve incidents, and ensure platform stability.
- Company: Join a leading Blue Chip Client with a focus on innovation.
- Benefits: Competitive daily rate, flexible remote work, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment while honing your technical skills.
- Qualifications: Experience in PL/SQL, Java, and live service support is essential.
- Other info: Onsite in Telford 2 days a week; SC Clearance desirable.
The predicted salary is between 30000 - 50000 £ per year.
One of our Blue Chip Clients is urgently looking for a Live Service Engineer. For this role you will need to be onsite in Telford 2 days per week. SC Clearance is desirable.
Role Overview
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities
- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
Skills & Technologies
- PL/SQL and Java (core development and debugging)
- Live Service Support experience
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (eg, Job Scheduler)
- Strong problem-solving and analytical skills
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Live Service Engineer - Telford And Remote - 12 Months+ employer: OCTOPUS COMPUTER ASSOCIATES
Contact Detail:
OCTOPUS COMPUTER ASSOCIATES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Service Engineer - Telford And Remote - 12 Months+
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in live service environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your PL/SQL and Java skills. We all know that technical questions can be tricky, so practice coding challenges and be ready to showcase your problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Live Service Engineer - Telford And Remote - 12 Months+
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PL/SQL and Java, as well as any live service support you've done. We want to see how your skills match the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Live Service Engineer role. Mention your problem-solving skills and any experience with ServiceNow or batch scheduling tools to grab our attention.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us understand your background quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at OCTOPUS COMPUTER ASSOCIATES
✨Know Your Tech Inside Out
Make sure you brush up on your PL/SQL and Java skills before the interview. Be ready to discuss your experience with live service environments and how you've tackled incidents in the past. This will show that you’re not just familiar with the tech, but that you can apply it effectively.
✨Familiarise Yourself with ServiceNow
Since you'll be dealing with ticket triage and root cause analysis, it’s crucial to understand how ServiceNow works. If you have any specific examples of how you've used it to resolve issues, be prepared to share those during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to batch scheduling or incident resolution. Practise articulating your thought process clearly, as this will demonstrate your analytical skills and problem-solving abilities.
✨Show Your Collaborative Spirit
The role involves working with cross-functional teams, so be ready to discuss times when you’ve successfully collaborated with others. Highlight your communication skills and how you’ve contributed to team success in previous roles.
