At a Glance
- Tasks: Support clients by resolving technical payment issues and enhancing acceptance processes.
- Company: Join a leading payments company with a focus on innovation and client satisfaction.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a chance to make a real impact in the payments industry.
- Why this job: Be a key player in transforming the payments landscape while building strong client relationships.
- Qualifications: Experience in payments operations or data analysis, with strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Payments Operations Support -15 month contract Remote.
payments support, payments operation,data analyst, data scientist in the payments space
The International Client Services – Responsible for understanding and fixing technical problems raised during payment checkout at POS terminals and ecommerce websites. The role holder is accountable for working with clients by providing excellent client management & technical support in remediating acceptance issues. The clients could be Issuers, Acquirers, Processors, PSPs, GDSs, ISOs, and strategic Merchants. This would entail becoming a trusted partner of our business clients by providing premier customer service and operational consultancy along with key responsibilities in resolving complex and escalated acceptance issues. The ideal candidate has a technical mindset, customer centric view and extended experience leading acceptance remediation projects.
Responsibilities
- Provides technical support and consultancy to assigned markets and clients while naturally becoming the trusted point of contact for fixing technical acceptance issues
- Proactively resolves client business & technical problems while showing strong leadership navigating the articulated business matrix, acting in complete autonomy
- Supports business development teamsto expand acceptance in specific markets
- Supports market testing activities conducted by with the partners and lead remediation efforts
- Proactively find gaps in the acceptance by analyzing data
- Manages technical communications with client’s technical team, project team, customer service teams and senior executives
- Executes department initiatives and ensures processes and projects are well documented to meet auditing requirements
- Could have additional responsibilities for planning, directing, and coordinating activities cross functionally.
Minimum requirements
- Extensive knowledge and experience of the payment ecosystem, preferably from a scheme background
- Extensive experience in managing card acceptance (technical remediation) from an operational prospective
- SQL and data analytics - STRONG PLUS
- Good knowledge of MS office package e.g. PowerPoint, Excel, Word, etc… with experience in drafting and delivering presentations to peers and senior management
- Natural relationship builder able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders
Ideal candidates will have come from payments support, payments operation or perhaps data analyst or data scientist in the payments space
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Payments Operations Support -15 month contract Remote. in London employer: Octopus Computer Associates
At Octopus Computer Associates, we pride ourselves on being an exceptional employer in Barrow-in-Furness, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and opportunities for career advancement, ensuring that our team members thrive in their roles. With immediate interviews available, we invite passionate individuals to join us in making a meaningful impact within the Digital Modern Workplace.
Contact Details:
Octopus Computer Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Payments Operations Support -15 month contract Remote. in London
✨Tip Number 1
Network like a pro! Reach out to people in the payments industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research common questions related to payments operations and think about how your experience fits in. We recommend practising with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! In the payments space, being able to demonstrate how you've tackled technical issues or improved processes can set you apart. We suggest having specific examples ready to share during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Payments Operations Support -15 month contract Remote. in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in payments support and any technical skills you have, like SQL or data analytics. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about payments operations and how your customer-centric approach can benefit our clients. Let us know why you’re the perfect fit for this role!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their ability to navigate challenges and provide excellent client support, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Octopus Computer Associates
✨Know Your Payments Ecosystem
Make sure you brush up on your knowledge of the payments ecosystem. Understand the roles of issuers, acquirers, processors, and other key players. This will help you demonstrate your expertise and show that you're ready to tackle technical acceptance issues.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL and data analytics. Bring examples of how you've used these skills to resolve complex problems in the past. This will highlight your technical mindset and ability to analyse data effectively.
✨Demonstrate Client Management Skills
Think of specific instances where you've built strong relationships with clients or stakeholders. Be ready to share how you provided excellent customer service and resolved issues proactively. This will show that you can be a trusted partner for clients.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical problems or client situations. Practice articulating your thought process and problem-solving strategies. This will help you convey your leadership skills and operational consultancy experience.
