At a Glance
- Tasks: Support major clients in the payments industry and manage onboarding processes.
- Company: Leading blue-chip company in the card payment sector.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Flexible working arrangements and excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real impact in the payments landscape.
- Qualifications: Experience in payments and strong interpersonal skills required.
The predicted salary is between 36000 - 60000 £ per year.
Payments Operational Relationship Account Manager – Middle East and Africa experience – 12 month contract – Hybrid/Remote
technical account manager, payment operations manager, implementation manager, client relationship manager
My blue chip client in the card payment space are looking a payments account manager /client operation relationship manager (note this is not a sales role) with experience of Middle East (UAE, Saudi, Turkey) and Africa.
To be suitable, you will have strong interpersonal skills, experience of payments including card schemes and dealing with issuers, acquirers and other networks as well as good technical understanding of payments
in this role, you will be responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network to network partners. You will actively manage and escalate risk and customer-impacting issues to management.
Day to day you will :
- Provide support to large strategic clients including acquirers, network-to-network partners, issuers, and processors. Research complex situations and supports participants with operations.
- Support business development teams to expand acceptance. Onboard new franchises, issuers, acquirers, processors, and software vendors on the network. Assist with contract negotiation and due diligence.
- Support participants through the semi-annual release process. Manage and coordinate certification. Ensure participants are in compliance with operating rules and regulations. Engage participants to support network initiatives.
- Analyze end-to-end transaction processing, troubleshoot issues and acceptance complaints, and support issuer launches.
- Mentor team members. Execute department initiatives. Lead the department to ensure processes and projects are well documented to meet auditing requirements.
Hybrid work: 3 days remote, 2 days in office in London. Though will be flexible if very strong candidate. At minimum must be able to get to office to meet clients.
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Payments Operational Relationship Account Manager – Middle East and Africa experience – 12 mo[...] employer: Octopus Computer Associates
At Octopus Computer Associates, we pride ourselves on being an exceptional employer in Barrow-in-Furness, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and opportunities for career advancement, ensuring that our team members thrive in their roles. With immediate interviews available, we invite passionate individuals to join us in making a meaningful impact within the Digital Modern Workplace.
Contact Details:
Octopus Computer Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Payments Operational Relationship Account Manager – Middle East and Africa experience – 12 mo[...]
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments industry, especially those with experience in the Middle East and Africa. Attend relevant events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of payment operations. Be ready to discuss your experience with issuers and acquirers, and how you've tackled complex situations in the past. We want you to shine!
✨Tip Number 3
Showcase your interpersonal skills during interviews. Remember, this role is all about building relationships, so be sure to highlight your ability to manage client expectations and resolve issues effectively.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re always looking for talented individuals who can bring their unique skills to our team. Don’t miss out on the opportunity to join us!
We think you need these skills to ace Payments Operational Relationship Account Manager – Middle East and Africa experience – 12 mo[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in payments and client relationship management, especially in the Middle East and Africa. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to onboarding new participants and managing operational support, as these are key aspects of the job.
Show Off Your Interpersonal Skills:Since this role involves a lot of interaction with clients and partners, make sure to highlight your strong interpersonal skills in your application. We love candidates who can communicate effectively and build solid relationships!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Octopus Computer Associates
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment operations, especially in the Middle East and Africa. Familiarise yourself with card schemes, issuers, and acquirers. Being able to discuss these topics confidently will show that you’re not just a candidate, but a potential expert.
✨Showcase Your Interpersonal Skills
Since this role is all about managing relationships, be prepared to demonstrate your strong interpersonal skills. Think of examples where you've successfully navigated complex client situations or resolved conflicts. This will help you stand out as someone who can handle the demands of the job.
✨Prepare for Technical Questions
Expect some technical questions related to payment processing and operational support. Brush up on your understanding of transaction analysis and troubleshooting. Being able to articulate your thought process when solving problems will impress the interviewers.
✨Highlight Your Mentoring Experience
If you have experience mentoring team members, make sure to bring it up during the interview. This shows leadership potential and a willingness to contribute to the team's growth. Share specific instances where your guidance made a difference.
