At a Glance
- Tasks: Support major clients in the payments industry and manage onboarding processes.
- Company: Leading blue-chip company in the card payment sector.
- Benefits: Hybrid work model, flexible arrangements, and opportunities for professional growth.
- Other info: Mentorship opportunities and a supportive environment for career development.
- Why this job: Join a dynamic team and make a real impact in the payments landscape.
- Qualifications: Fluency in French (Spanish or Italian considered) and strong interpersonal skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Payments Operational Relationship Account Manager – French speaking – 12 month contract – Hybrid/Remote
My blue chip client in the card payment space are looking for a French speaking account manager / client relationship manager (note this is not a sales role).
To be suitable, you will have strong interpersonal skills, experience of payments including card schemes, and dealing with issuers, acquirers and other networks, and have good technical understanding of payments.
Day to day, you will be responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network-to-network partners. You will actively manage and escalate risk and customer-impacting issues to management. Ideally, you will be fluent in French but Spanish or Italian will be considered.
Responsibilities
- Provide support to large strategic clients including acquirers, network-to-network partners, issuers, and processors. Research complex situations and support participants with operations.
- Support business development teams to expand acceptance. Onboard new franchises, issuers, acquirers, processors, and software vendors on the network. Assist with contract negotiation and due diligence.
- Support participants through the semi-annual release process. Manage and coordinate certification. Ensure participants are in compliance with operating rules and regulations. Engage participants to support network initiatives.
- Analyze end-to-end transaction processing, troubleshoot issues and acceptance complaints, and support issuer launches.
- Mentor team members. Execute department initiatives. Lead the department to ensure processes and projects are well documented to meet auditing requirements.
Hybrid work: 3 days remote, 2 days in office in London. Willing to consider strong candidates who fit the requirement and can travel to meet clients as needed.
#J-18808-Ljbffr
Payments Operational Relationship Account Manager – French speaking – 12 month contract – Hybr[...] employer: Octopus Computer Associates
At Octopus Computer Associates, we pride ourselves on being an exceptional employer in Barrow-in-Furness, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and opportunities for career advancement, ensuring that our team members thrive in their roles. With immediate interviews available, we invite passionate individuals to join us in making a meaningful impact within the Digital Modern Workplace.
Contact Details:
Octopus Computer Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Payments Operational Relationship Account Manager – French speaking – 12 month contract – Hybr[...]
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments industry, especially those who might know about opportunities at our blue chip client. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of card schemes and payment operations. We recommend practising common interview questions related to client relationship management so you can showcase your strong interpersonal skills.
✨Tip Number 3
Don’t forget to highlight your language skills! If you're fluent in French, make sure to mention it during interviews. It’s a key requirement for this role, and we want to see you shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who fit the bill, so don’t hesitate to put yourself out there!
We think you need these skills to ace Payments Operational Relationship Account Manager – French speaking – 12 month contract – Hybr[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in payments and client relationship management. Use keywords from the job description to show we’re on the same page!
Show Off Your Language Skills:If you’re fluent in French, make it pop! Mention any relevant experiences where you’ve used your language skills, especially in a professional setting.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We want to see your passion for the role and how you can support our clients without fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at Octopus Computer Associates
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment operations, card schemes, and the roles of issuers and acquirers. Being able to discuss these topics confidently will show that you understand the industry and can handle the technical aspects of the role.
✨Show Off Your Interpersonal Skills
Since this role is all about managing relationships, be prepared to demonstrate your strong interpersonal skills. Think of examples from your past experiences where you've successfully navigated complex client interactions or resolved issues effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through how you would handle onboarding new clients or troubleshooting operational issues. This will help you articulate your problem-solving approach and showcase your experience.
✨Language Skills Matter
If you're fluent in French, make sure to highlight this during the interview. If you speak Spanish or Italian, mention that too! Language skills can set you apart, especially in a role that involves working with diverse clients across different regions.
