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For Companies At a Glance
- Tasks: Manage relationships with payment service providers and optimise operational processes.
- Company: Dynamic payments company offering a hybrid work environment.
- Benefits: 12-month contract, flexible working, and opportunities for professional growth.
- Why this job: Join a fast-paced team and make an impact in the payments industry.
- Qualifications: Experience in payment technology and strong relationship management skills.
- Other info: Collaborative culture with a focus on innovation and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Overview
PSP Operations Manager 12 months+ contract Hybrid (2 days on site London)
Our client is seeking a payments Operations Consultant with strong PSP understanding. This role requires you to understand and map the PSP ecosystem. You will need a technical understanding of payments and strong understanding of payment operations, as well as a good grounding of how PSPs and merchants connect. You will need a thorough understanding of, and ability to manage, the technical payment ecosystem of merchant relationships and various other parties involved in the payment process. You will support the PSP operational relationship for clients by providing excellent client management & technical support for resolving issues. You will have a technical mindset, strong product knowledge, be customer-centric, and can lead technical acceptance remediation projects.
Location/Engagement: Hybrid (London-based) with 2 days on site.
Responsibilities
- Support the operational relationships with key PSPs within International Markets.
- Understand the payment ecosystem from merchant to PSP to acquirer for key priority industry verticals, such as travel, hospitality and F&B.
- Support the adoption of network policy to support the delivery of the PSP strategy.
- Work closely with internal business partners, other client servicing teams and stakeholders, including senior leadership.
- Actively manage and escalate risk and customer-impacting issues within the day-to-day role to management.
How You’ll Do It
- Build and develop relationships between the company and key PSPs.
- Create and manage the ecosystem maps for key PSP entities.
- Provide inputs to the portal development and network policy updates to optimize PSP operational relationships.
- Effective project, operations and relationship management and manage different stakeholders, including Cross-Functional & Leadership teams.
- Take a problem-solving mindset through the daily operations and lead process improvement opportunities.
- Work with vendors and external partners to ensure delivery of the best quality services.
- Leverage knowledge in international payment network systems, technical and operational knowledge in authorization and settlement processes.
- Produce reporting and dashboards for tracking and analytics.
- Proactively find gaps in the acceptance ecosystem by analyzing data and be accountable for any remediation plans.
- Support the day-to-day client interactions including handling escalated operational queries, liaising with internal and customer technical support teams to resolve issues.
- Manage technical communications with client technical team, project team, client servicing teams and senior executives.
- Provide verbal and written communication regarding issues/incidents impacting the company & Client, providing recommendations & thoughts on possible ways forward.
- Self-motivated, demonstrated ability to work & lead deliverables independently with little direct supervision and flexible with working hours.
- Ensure PSP processes/projects are well documented.
Tech background
- Experience in Payment Technology, Payment Gateways, Payment Service Provider or similar payment ecosystems from an operational perspective.
- Good knowledge of MS Office package e.g. PowerPoint, Excel, Word, etc. with experience in drafting and delivering presentations to peers and senior management.
- Natural relationship builder, able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders.
Bonus Points If You Have
- Strong project management/client facing implementation skills.
- Understanding of payments ecosystem.
(account manager, payment service provider, PSP Operational Support, London, Hybrid)
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Operations Manager - PSPs 12 months+ contract Hybrid (2 days on site London) employer: OCTOPUS COMPUTER ASSOCIATES
Contact Detail:
OCTOPUS COMPUTER ASSOCIATES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - PSPs 12 months+ contract Hybrid (2 days on site London)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the payments industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by diving deep into the PSP ecosystem. Know your stuff about payment operations and be ready to discuss how you can improve client relationships. We want to see your technical mindset shine through!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've tackled challenges in past roles. Highlight your ability to manage risks and resolve issues effectively – it’s what we’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Manager - PSPs 12 months+ contract Hybrid (2 days on site London)
Some tips for your application 🫡
Know Your PSPs: Make sure you understand the payment service provider (PSP) ecosystem inside out. Highlight your experience with PSPs in your application, showing us that you can navigate this complex landscape like a pro.
Show Off Your Technical Skills: Since this role requires a solid technical understanding of payments, don’t shy away from showcasing your relevant skills. Use specific examples in your application to demonstrate how you've tackled technical challenges in the past.
Client Management is Key: We want to see your customer-centric approach! Share experiences where you've successfully managed client relationships or resolved issues, as this will show us you're the right fit for supporting our operational relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at OCTOPUS COMPUTER ASSOCIATES
✨Know Your PSP Ecosystem
Make sure you have a solid understanding of the payment service provider (PSP) ecosystem. Brush up on how merchants connect with PSPs and acquirers, especially in key industries like travel and hospitality. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Technical Mindset
Prepare to discuss your technical understanding of payment operations. Be ready to explain processes like authorization and clearing/settlement. Use specific examples from your past experiences to illustrate how you've successfully managed technical challenges or led projects in this area.
✨Build Relationships
Highlight your relationship-building skills during the interview. Think of examples where you've effectively managed client relationships or collaborated with cross-functional teams. This role requires strong interpersonal skills, so showing that you can connect with various stakeholders will be a big plus.
✨Problem-Solving Mindset
Be prepared to discuss how you've approached problem-solving in previous roles. Share specific instances where you've identified gaps in processes or improved operational efficiency. This will show that you not only understand the technical side but also have the ability to drive improvements.
