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For Companies At a Glance
- Tasks: Manage relationships with Payment Service Providers and optimise payment operations.
- Company: Dynamic payments consultancy in London with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Join a fast-paced environment and make an impact in the payments industry.
- Qualifications: Experience in payments operations and strong stakeholder management skills.
- Other info: Collaborative culture with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Contract: 12 months (Inside IR35)
Location: London – Hybrid (ideally 2 days onsite, flexibility for distance)
Overview
We are seeking an experienced PSP Payments Operations Consultant / Client Services Manager to own and manage operational and technical relationships across a portfolio of Payment Service Providers (PSPs) within international markets. This role sits at the intersection of payments operations, technical consulting, partner management, data analysis and light project delivery. You will act as a subject-matter expert across the payment ecosystem (merchant → PSP → acquirer → networks), supporting operational stability, acceptance optimisation, remediation initiatives and continuous improvement. The ideal contractor brings a strong technical mindset, excellent stakeholder management capability, and deep operational exposure to modern payment ecosystems.
What You’ll Do
- Own and support operational relationships with key PSP partners across international markets.
- Develop deep understanding of the end-to-end payments ecosystem across priority verticals (e.g. travel, hospitality, F&B, marketplaces).
- Act as a trusted operational and technical escalation point for complex payment issues impacting merchants and partners.
- Manage and continuously maintain ecosystem mapping across PSPs, acquirers, gateways and vendors.
- Support the adoption and evolution of network policies and operational standards aligned to business strategy.
- Work closely with internal stakeholders including product, engineering, operations, risk and senior leadership.
- Proactively identify, manage and elevate operational risks and customer-impacting issues.
- Lead acceptance remediation initiatives and continuous improvement opportunities.
- Support technical discussions with partner engineering and product teams, translating technical detail into business impact.
- Produce reporting, dashboards and insight to highlight trends, gaps and performance metrics.
- Ensure documentation of processes, remediation activity and operational learnings.
How You’ll Deliver
- Build and strengthen strategic operational relationships with PSP partners.
- Provide structured input into portal development, policy updates and tooling optimisation.
- Apply disciplined operational, stakeholder and delivery management across multiple initiatives.
- Take ownership of problem solving through structured investigation, root cause analysis and remediation planning.
- Collaborate with vendors and external partners to ensure service quality and delivery standards.
- Analyse payment data to identify acceptance gaps, performance issues and optimisation opportunities.
- Manage technical communications across internal teams, client stakeholders and senior leadership.
- Deliver clear written and verbal updates on incidents, risks and mitigation strategies.
- Operate independently with high ownership and accountability.
Experience & Skills Required
Essential
- Proven experience within payments operations, PSPs, gateways, acquiring, processing or complex payment ecosystems.
- Strong understanding of authorization, clearing, settlement and network flows.
- Experience supporting or managing client / partner operational relationships.
- Technical aptitude – able to interpret specifications, participate in technical discussions and translate to business language.
- Strong problem-solving mindset with experience conducting deep dives into operational issues.
- Data analysis and reporting experience (dashboards, insights, performance tracking).
- Excellent stakeholder management and communication skills.
- Comfortable operating across cross-functional teams and senior stakeholders.
- Strong documentation and process discipline.
Desirable
- Project coordination or implementation experience (not a pure PM role).
- Exposure to global / international payment ecosystems.
- Experience supporting regulated or high-volume transaction environments.
- Aware of ground transportation, leisure, attractions or marketplace payments.
Backgrounds That Fit Well
- Payment Service Providers / Payment Gateways / Aggregators / Marketplaces
- Acquirers / Processors / Issuers / Network Operations
- POS manufacturers / payment technology vendors
- Payments consulting / technical operations teams
- Candidates currently working within a PSP environment must demonstrate the ability to operate at ecosystem level rather than purely merchant delivery.
PSP Payments Operations Consultant / Client Services Manager in London employer: OCTOPUS COMPUTER ASSOCIATES
Contact Detail:
OCTOPUS COMPUTER ASSOCIATES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PSP Payments Operations Consultant / Client Services Manager in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the payments industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of payment ecosystems. Be ready to discuss your experience with PSPs, gateways, and operational challenges. Show them you’re not just a candidate, but a subject-matter expert who can add real value to their team.
✨Tip Number 3
When you get an interview, ask insightful questions about their current challenges in payments operations. This shows you’re genuinely interested and have done your homework. Plus, it gives you a chance to demonstrate your problem-solving mindset right off the bat!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team at StudySmarter.
We think you need these skills to ace PSP Payments Operations Consultant / Client Services Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of PSP Payments Operations Consultant. Highlight your experience with payment ecosystems and any relevant technical skills. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about payments operations and how your background aligns with our needs. Let us know what makes you the perfect fit for this role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex payment issues in the past. We love candidates who can demonstrate their analytical mindset and ability to drive continuous improvement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OCTOPUS COMPUTER ASSOCIATES
✨Know Your Payments Ecosystem
Make sure you have a solid understanding of the end-to-end payments ecosystem. Brush up on key concepts like authorization, clearing, and settlement flows. Being able to discuss these topics confidently will show that you’re not just familiar with the theory but can also apply it in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex payment issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical mindset and ability to manage operational risks effectively.
✨Engage with Stakeholders
Highlight your experience in managing client and partner relationships. Be ready to discuss how you've collaborated with cross-functional teams and communicated technical details to non-technical stakeholders. This will showcase your strong stakeholder management skills, which are crucial for this role.
✨Data Analysis is Key
Familiarise yourself with data analysis techniques and be prepared to discuss how you've used data to identify performance issues or optimisation opportunities. Bring examples of dashboards or reports you've created, as this will illustrate your ability to turn data into actionable insights.
