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- Tasks: Lead technical card acceptance activities and resolve payment issues for clients.
- Company: Dynamic financial services firm with a global reach.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a team making a real impact in the payments industry.
- Qualifications: Experience in card schemes or acquiring, strong problem-solving skills.
- Other info: Flexible working environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for a Technical Acceptance Manager with good payments experience in card schemes or acquiring. You will be working in the global team responsible for leading and supervising all related technical card acceptance enablement activities as part of their assigned countries, leveraging a strong trend and root cause analysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will have a portfolio of clients to manage.
This role requires payments knowledge in the financial services industry, ideally from a scheme, or an acquiring background in the card payments acceptance or acceptance related field, ensuring smooth and consistent deliveries, while understanding and fixing technical problems raised during payment checkout at POS terminals and ecommerce websites. To suit you will be independent, have good problem solving skills and excellent communication skills in terms of client relationship.
Responsibilities- Manages technical communications with client's technical team, project team, customer service teams and senior executives.
- Provides technical support and consultancy to assigned markets and clients while naturally becoming the trusted point of contact for fixing technical acceptance issues.
- Proactively resolves client business & technical problems while showing strong leadership navigating the articulated business matrix, acting in complete autonomy.
- Supports business development teams to expand acceptance in specific markets.
- Supports market testing activities conducted with the partners and lead remediation efforts.
- Proactively find gaps in the acceptance by reviewing historical transactions using data tools.
- Provides regular updates and reporting adapted to different levels of management on key metrics and objectives.
- Be able to adapt overall remediation tactics and strategies to address challenges/issues/opportunities.
- Executes department initiatives and ensures processes and projects are well documented to meet auditing requirements.
- Could have additional responsibilities for planning, directing, and coordinating activities cross functionally.
- Extensive knowledge and experience of the payment ecosystem, preferably from a scheme or acquiring background.
- Extensive experience in managing card acceptance (technical remediation) from an operational perspective.
- Proficient knowledge of Excel, Trend Analysis and Root Cause Analysis are essential.
- Good knowledge of Power Point, proficient in delivering presentations.
- Natural relationship builder able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders.
Contract Length: 12 months. Role is hybrid with majority of time remote maybe 1 day a week in office. Client flexible depending on circumstances.
Payments Manager – Card Acceptance (Card scheme or Acquiring background) in London employer: OCTOPUS COMPUTER ASSOCIATES
Contact Detail:
OCTOPUS COMPUTER ASSOCIATES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Manager – Card Acceptance (Card scheme or Acquiring background) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments industry, especially those with card scheme or acquiring backgrounds. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss your experience with card acceptance and how you've tackled technical issues in the past. We want you to shine when it comes to problem-solving!
✨Tip Number 3
Showcase your communication skills! During interviews, highlight how you've built relationships with clients and internal teams. Remember, being a natural relationship builder is key in this role, so let that personality of yours shine through.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Payments Manager – Card Acceptance (Card scheme or Acquiring background) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Payments Manager role. Highlight your experience in card schemes or acquiring, and don’t forget to showcase your problem-solving skills and technical knowledge in payments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to managing technical communications and resolving client issues.
Showcase Your Analytical Skills: Since the role involves trend and root cause analysis, be sure to mention any relevant experience you have with data tools and Excel. We want to see how you’ve used these skills to drive results in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at OCTOPUS COMPUTER ASSOCIATES
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of the payments ecosystem, especially card schemes and acquiring. Be ready to discuss your experience in managing card acceptance and any technical remediation you've handled. This will show that you understand the role and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively resolved client business and technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your leadership skills and ability to navigate complex business matrices.
✨Communicate Like a Pro
Since this role involves liaising with various teams and clients, practice your communication skills. Be clear and concise in your explanations, and be prepared to discuss how you've built and maintained relationships with clients and stakeholders in previous roles.
✨Get Comfortable with Data Tools
Familiarise yourself with Excel, trend analysis, and root cause analysis tools. Be ready to discuss how you've used data to identify gaps in acceptance or improve processes. Showing that you're data-savvy will give you an edge in this role.
