Octopus Electric Vehicles in London is seeking a Senior Customer Success Executive to own day-to-day scheme activities and drive strategic projects for our Salary Sacrifice offering. You will act as a trusted contact for B2B clients, partner with cross-functional teams, and mentor colleagues to elevate service quality.
You will analyse feedback and data to identify friction points, lead improvement initiatives, and own escalation handling to ensure smooth scheme operations.
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Senior B2B Customer Success Lead — Scheme Operations employer: Octoenergy
At Octopus Energy, we pride ourselves on being an innovative and forward-thinking employer, dedicated to creating a positive impact in the renewable energy sector. Our vibrant work culture fosters collaboration and creativity, allowing you to take ownership of high-impact products that genuinely enhance customer experiences. With ample opportunities for professional growth and a commitment to sustainability, joining our Low Carbon Tech team means being part of a mission-driven organisation that values your contributions and supports your career aspirations.
