At a Glance
- Tasks: Analyse customer data to drive operational improvements and enhance the customer experience.
- Company: Join a fast-growing electric car leasing company focused on seamless customer experiences.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work closely with leadership and frontline teams.
- Why this job: Make a real impact by transforming insights into actionable strategies for customer satisfaction.
- Qualifications: 5-7 years in management or strategy consulting, with a knack for data and operations.
The predicted salary is between 50000 - 55000 £ per year.
Overview
Octopus Electric Vehicles is a fast‑growing electric car leasing company focused on delivering a seamless customer experience.
The role involves analysing customer data and translating insights into operational improvements.
Location
London based (minimum 3 days in office per week) with one to two trips to Brighton each month.
Responsibilities
- Shape our thinking and understanding of customer experience and wider operational performance to support front line staff through to SLT leadership
- Create a data‑led understanding of what our customers are experiencing and what they are telling us, building a full view of the Voice of the Customer
- Help us understand what we should be tracking and measuring to understand our customers (i. e., metric creation) and build reporting to monitor performance
- Work with the Director of Operations and Head of Customer Operations to create strategy & implementation plans off the back of CX data, and help us make the right prioritisation calls to address the biggest CX pain points
- Create strong stakeholder relationships, across front line teams, the Data Team, Operations Leadership and the SLT
- Build‑on and oversee our headcount forecasting tooling
We will also expect you to scope and get involved in the projects to deliver improvements off the insights work – liaising closely with our teams to ensure insight drives meaningful change.
Experience & Qualifications
There is no strict requirement on background, but working in management or strategy consulting, experience in growing scale‑ups and performing in roles that sit between data and operations will help.
You may have worked in cleantech or fintech.
You'll likely have a project‑mindset and an action‑oriented approach.
You will probably have 5‑7 years of experience.
- Finding meaning in messy data and turning it into a strategy with measurable improvements
- Changing requirements and vague briefs
- Working with both data teams and frontline operational teams
- Communicating with both technical and non‑technical stakeholders, and adapting your content to the audience
- Large datasets to identify key insights
- Structuring output ready for senior leadership review
- Customer data and insights
- SQL, Excel and exploring AI tooling
- Overseeing transformational projects and driving change with colleagues
- Desired Qualities
- Care deeply about customers and the people serving them.
- Are highly analytical and comfortable working with messy data.
- Can use data to find patterns, causes and opportunities.
- Understand that insight only matters if it changes decisions or behaviour.
- Can turn vague questions into structured analysis.
- Can communicate complex findings simply for front‑line through to senior leadership audiences.
- Are excited by the potential of AI to evolve how we understand customers and operations.
- Have strong judgement on what matters and what is noise.
- Can work quickly without losing accuracy.
- Are comfortable with ambiguity and imperfect systems.
- Can work credibly with both data teams and frontline operational teams.
- Have the humility to understand the real work before recommending improvements.
- Have the drive to turn analysis into operational progress.
- Are comfortable using data to influence decisions.
- Equal Opportunity
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
#J-18808-Ljbffr
Operations Insight & Strategy Lead (12 month FTC) employer: Octoenergy
At Octopus Energy, we pride ourselves on being an innovative and forward-thinking employer, dedicated to creating a positive impact in the renewable energy sector. Our vibrant work culture fosters collaboration and creativity, allowing you to take ownership of high-impact products that genuinely enhance customer experiences. With ample opportunities for professional growth and a commitment to sustainability, joining our Low Carbon Tech team means being part of a mission-driven organisation that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Insight & Strategy Lead (12 month FTC)
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Octoenergy. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Octoenergy.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Octoenergy.
We think you need these skills to ace Operations Insight & Strategy Lead (12 month FTC)
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Octoenergy and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Octoenergy
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Octoenergy will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Octoenergy.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Octoenergy.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Octoenergy. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
