At a Glance
- Tasks: Support new businesses in a smooth onboarding process for electric vehicle charging.
- Company: Join Octopus Electroverse, a leading player in the eMobility sector.
- Benefits: Flexible salary discussions, rewarding perks, and a supportive work culture.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a team simplifying EV charging and driving sustainability.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 29700 - 36300 £ per year.
We’re making electric vehicle charging as smart and as simple as possible by building the giant, virtual charging platform of the future.
In just four years, Octopus Electroverse has grown to become one of the largest e Mobility players globally, with over 1.4 million connected electric vehicle chargers and a customer ecosystem spanning web, i OS, Android, Car Play, Android Auto & Automotive OS, and more.
But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers.
Octopus Fleet is our business offering, a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more – all focused on simplifying operations across mixed and fully electrified vehicle fleets.
About the Role
We are looking for a highly detail-oriented and enthusiastic Business Operations Specialist to join the Octopus Fleet team.
In this pivotal new role, you will support new businesses joining Octopus Fleet, guiding them through a smooth, compliant onboarding process as they transition to sustainable EV energy.
This is an excellent opportunity for someone with great communication skills and a passion for customer service to learn the operational ropes of a high-growth scale-up.
- Own the onboarding process by managing and executing the end-to-end journey for bringing new business customers onto the Octopus Fleet platform, ensuring a positive and efficient start.
- Provide responsive customer support as the first line of contact for new and existing business clients, answering operational queries and delivering a high-quality service experience.
- Handle compliance and verification by accurately completing administrative tasks related to vetting new business sign-ups and conducting Know Your Business (KYB) checks.
- Manage documentation and reporting by maintaining accurate client records and onboarding progress in our CRM systems, as well as assisting with basic status reporting.
- Drive the internal feedback loop by channeling customer insights and common operational friction points to product and tech teams to continually refine our tools and processes.
- A strong customer focus driven by genuine enthusiasm for delivering exceptional client experiences and a passion for driving sustainability and EV adoption.
- Top-tier communication skills, both written and verbal, with the ability to clearly explain processes and professionally interact with business contacts.
- Solid organisational ability to manage multiple administrative tasks and customer priorities simultaneously in a fast-paced environment.
- Meticulous attention to detail and a desire to ensure every step of the process (especially compliance checks) is completed accurately and thoroughly.
- Adaptability and resourcefulness to thrive in an environment where things are constantly improving, alongside a proactive approach to problem-solving.
- Prior experience in a customer service, administrative, or operations support role is a strong plus.
- Why else you'll love it here
• Wondering what the salary for this role is?
Just ask us!
On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary.
The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- Octopus Energy Group is a unique culture.
An organisation where people learn, decide, and build quicker.
Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground.
We want your hard work to be rewarded with perks you actually care about!
We were named the UK's top company to work for in 2025, and we ranked in the top ten in the Sunday Times Best Places to Work 2026.
Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
- We’ve also been placed in the top 10 companies for senior leadership
- Visit our UK perks hub - Octopus Employee Benefits
Are you ready for a career with us?
We want to ensure you have all the tools and environment you need to unleash your potential.
Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements.
Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire.
Across Octopus, we're looking for genuinely decent people who are honest and empathetic.
Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
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Business Operations Specialist in London employer: Octoenergy
Octoenergy is an exceptional employer located in Leicester, offering a vibrant work culture that prioritises real conversations and meaningful impact. Employees benefit from a supportive team environment, opportunities for personal growth, and the chance to contribute to innovative green energy solutions, making it a rewarding place to develop your career while making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Specialist in London
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✨Engage with Online BI Communities
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We think you need these skills to ace Business Operations Specialist in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Octoenergy, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Octoenergy
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Octoenergy’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
