At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences in electric car leasing.
- Company: Join a forward-thinking company committed to a greener, fairer future.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Be part of a culture that values innovation and teamwork.
- Why this job: Make a real impact while inspiring and developing your team in a fulfilling environment.
- Qualifications: Proven leadership skills and a passion for customer service excellence.
The predicted salary is between 34650 - 42350 £ per year.
What we do: Electric Car Leasing
Why we do it: Greener. Fairer. Future.
We’re looking for an incredibly talented Team Lead to join our growing Customer Operations team. You’ll be expected to lead your team independently and take full ownership of its results, communicate well across the organisation and be passionate about the goals we are trying to achieve. You lead from the front, with the natural ability to influence, motivate, and inspire your team.
This is a hybrid role, we expect a minimum of 2 days in office per week in either our London or Brighton office.
Responsibilities:
- Manage a team of up to 10 customer operations specialists to deliver an exceptional customer journey from start to finish.
- Oversee the day-to-day operational functions including but not limited to: Team management, Operational reporting, Building relationships with third parties, Industry compliance.
- Enable your team to deliver exceptional service and perform to their best, ensuring you/they hit our ambitious targets (CSAT, SLAs, TrustPilot, etc.).
- Coach and develop your team on their individual growth trajectories, helping make Octopus the most fulfilling place to work.
- Constantly look for improvements in our processes and work with stakeholders to deliver on action plans.
- Help expand our team by supporting our onboarding and recruitment strategy.
- Model and embody our culture to ensure your team lives by our company values.
- Own the resolution of escalations and complaints raised by your team.
Customer Operations Team Leader employer: Octoenergy
At Octopus Energy, we pride ourselves on being an innovative and forward-thinking employer, dedicated to creating a positive impact in the renewable energy sector. Our vibrant work culture fosters collaboration and creativity, allowing you to take ownership of high-impact products that genuinely enhance customer experiences. With ample opportunities for professional growth and a commitment to sustainability, joining our Low Carbon Tech team means being part of a mission-driven organisation that values your contributions and supports your career aspirations.
