At a Glance
- Tasks: Guide new businesses through a smooth onboarding process for electric vehicle charging.
- Company: Join Octopus Electroverse, a leading player in the eMobility sector.
- Benefits: Flexible salary discussions, inclusive culture, and rewarding perks.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a team making EV charging simple and sustainable.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 35000 - 42000 £ per year.
About Octopus Electroverse
We’re making electric vehicle charging as smart and as simple as possible, by building the giant, virtual charging platform of the future. In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more. But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers.
Electroverse is a multifunctional team comprising product, development, commercial, operations, marketing, partnerships, and more, all working together to make Octopus the go-to name in EV charging.
About the Role
We are looking for a highly detail-oriented and enthusiastic Business Onboarding Specialist to join the Octopus Electroverse for Business team. In this pivotal new role, you will support new businesses joining Electroverse, guiding them through a smooth, compliant onboarding process as they transition to sustainable EV energy. This is an excellent opportunity for someone with great communication skills and a passion for customer service to learn the operational ropes of a high-growth scale-up.
- Own the Onboarding Process: Manage and execute the end-to-end process for bringing new business customers onto the Electroverse platform, ensuring a positive and efficient start to their journey.
- Customer Support: Provide responsive, first-line support to new and existing business customers, answering operational queries and ensuring a high-quality service experience.
- Compliance & Verification: Accurately handle the administrative tasks related to vetting new business sign-ups and conducting essential Know Your Business (KYB) checks to maintain compliance standards.
- Documentation & Reporting: Maintain accurate records of client information and onboarding progress in our CRM systems, assisting with basic reporting on client status.
- Internal Feedback Loop: Channel customer feedback and common operational issues to the product and tech teams, helping to improve our tools and processes for future clients.
- Customer Focus: A genuine enthusiasm for delivering exceptional customer/client experiences and a passion for driving sustainability and EV adoption.
- Communication Skills: Strong written and verbal communication skills, with the ability to clearly explain processes and professionally interact with business contacts.
- Organisational Ability: A highly organised approach and the ability to manage multiple administrative tasks and customer priorities in a fast-paced environment.
- Attention to Detail: A meticulous nature and a desire to ensure every step of the process (especially compliance checks) is completed accurately and thoroughly.
- Adaptability: The ability to be resourceful, thrive in an environment where things are constantly improving, and take a proactive approach to problem-solving.
Prior experience in a customer service, administrative, or operations support role is a strong plus.
Why else you'll love it here
Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024.
Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership.
Visit our UK perks hub - Octopus Employee Benefits.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Business Onboarding Specialist employer: Octoenergy
At Octopus Energy, we pride ourselves on being an innovative and forward-thinking employer, dedicated to creating a positive impact in the renewable energy sector. Our vibrant work culture fosters collaboration and creativity, allowing you to take ownership of high-impact products that genuinely enhance customer experiences. With ample opportunities for professional growth and a commitment to sustainability, joining our Low Carbon Tech team means being part of a mission-driven organisation that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Business Onboarding Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Octoenergy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Octoenergy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Onboarding Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Octoenergy:Your cover letter is your chance to shine! Tell us why you want to work at Octoenergy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Octoenergy!
How to prepare for a job interview at Octoenergy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
