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- Tasks: Support our team by managing calls, emails, and scheduling tasks for operatives.
- Company: Join Octavius, a top civil engineering firm focused on sustainable transport solutions in the UK.
- Benefits: Enjoy hybrid working, private healthcare, 25 days leave plus your birthday off, and more!
- Why this job: Be part of a motivated team, gain valuable experience, and contribute to impactful projects.
- Qualifications: Strong communication, organisational skills, and a high school diploma are essential; customer service experience is a plus.
- Other info: This is a 6-month fixed-term contract with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Overview
12-month Fixed Term Contract | Octavius Infrastructure. We are recruiting for a Contract Support Administrator to join us here at Octavius Infrastructure on a 12-month Fixed Term Contract.
We are a leading civil engineering organisation delivering safe, sustainable, and efficient transport solutions across the UK.
Hybrid working: You\’ll be required to attend our Reigate office every Thursday, with openness to visiting other site offices a couple of times per month.
Responsibilities
- Answering phones between 8am–5pm
- Calling site managers to relay information when we receive 2-hour or 24-hour faults
- Responding to phone calls and emails from the delivery and commercial teams
- Accurately inputting data onto COINS to log 2-hour, 24-hour, 7-day and planned faults in a timely manner and emailing details to site managers
- Scheduling tasks for operatives\\\’ tablets upon request
- Inputting updates and/or photos from emails and other sources into COINS and Citadel
- Submitting accurate variations into COINS and Citadel
- Accepting or rejecting variation replies accurately and efficiently, and communicating outcomes to site managers
- Raising Work Order Instructions to subcontractors promptly when requested (including saving quotes to COINS)
- Thoroughly checking and moving jobs to Complete status on COINS and Citadel
- Working closely with the wider team and sharing responsibilities
For The Right Candidate
- Working with the Head of Strategic Projects to help provide and support data-driven solutions for the Rail Services Team
- Running, supporting and potentially creating clear, accurate and insightful reports and dashboards using Excel and Power BI
- Maintaining and refreshing key tracking logs and data outputs on a regular basis
- Assisting with periodic KPI reporting and performance snapshots for Network Rail
- Running data extracts from SQL, maintaining 10+ flat file versions at least three times per week
You\’ll work with
A team of highly motivated, dedicated professionals delivering projects across a variety of frameworks.
You\’ll receive
A competitive rewards package including Private Healthcare, Pension, Life Assurance, 25 days\’ Annual Leave (plus your birthday off). You\’ll also benefit from hybrid working where possible, enhanced Paternity & Maternity packages, and opportunities for personal and professional development.
About You
- Excellent verbal and written communication skills
- Exceptional attention to detail and strong organisational skills
- Ability to prioritise tasks effectively and manage time efficiently
- Confidence handling incoming calls and relaying information clearly
- Strong problem-solving skills with the ability to adapt in a fast-paced environment
- Comfortable working both independently and collaboratively
- Proficient in Microsoft Office, particularly Word, Excel and Outlook
- Experience using COINS and Citadel is preferred but not essential
Knowledge or experience of the following would be a distinct advantage:
- Data analysis using SQL (or equivalent), Power Query, and visualisation tools such as Power BI
- Advanced Excel skills, including tables, formulas and pivot tables
Your experience and qualifications
- Previous experience in a similar administrative or support role
- Experience in a customer service environment would be advantageous
- GCSEs or equivalent qualifications required; additional administration-related qualifications are beneficial but not essential
Inclusion and diversity are important to us, we are an equal opportunities employer and value difference. We want and will continue to build an inclusive environment where our people thrive. We firmly believe constantly striving to build a truly diverse workforce is what makes us a strong business and will enable us to continue to solve important problems and deliver unrivalled value to both our customers and clients. If you need any specialist support throughout your application, we will work with you where we can to support your journey with us.
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Contract Support Administrator employer: Octavius Infrastructure
Contact Detail:
Octavius Infrastructure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Administrator
✨Tip Number 1
Familiarise yourself with COINs and Citadel, as these systems are crucial for the role. Even if you haven't used them before, showing a willingness to learn can set you apart from other candidates.
✨Tip Number 2
Highlight your communication skills during any interactions with us. Since the role involves answering calls and relaying information, demonstrating your ability to communicate clearly and effectively will be key.
✨Tip Number 3
Prepare to discuss your organisational skills in detail. Think of examples where you've successfully managed multiple tasks or projects, as this will resonate well with our team-oriented environment.
✨Tip Number 4
Be ready to showcase your problem-solving abilities. We value individuals who can think on their feet, so come prepared with examples of how you've tackled challenges in previous roles.
We think you need these skills to ace Contract Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Contract Support Administrator. Emphasise your communication skills, attention to detail, and any administrative experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your organisational skills and ability to work in a team.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office Suite and any experience with systems like COINs and Citadel. If you lack direct experience, express your willingness to learn and adapt.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Octavius Infrastructure
✨Showcase Your Communication Skills
As a Contract Support Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to relay information or respond to hypothetical scenarios, so practice articulating your thoughts clearly.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Bring examples of how you've managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised, as this will show your potential employer that you can handle the responsibilities of the position.
✨Familiarise Yourself with COINs and Citadel
While proficiency in COINs and Citadel is preferred but not essential, showing that you have researched these systems can set you apart. Mention any similar software you’ve used and express your willingness to learn quickly. This demonstrates your proactive attitude and adaptability.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific examples where you've successfully resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your thought process.