At a Glance
- Tasks: Provide 2nd and 3rd line IT support and troubleshoot technical issues.
- Company: Dynamic UK-based IT managed service provider with a hands-on approach.
- Benefits: Competitive salary, company events, free on-site parking, and career development.
- Other info: Mentor junior engineers and participate in exciting projects while keeping your skills sharp.
- Why this job: Join a growing team and work with diverse technologies to make a real impact.
- Qualifications: 3+ years in MSP, strong communication skills, and relevant industry certifications.
The predicted salary is between 34000 - 38000 £ per year.
Requirements
- We require 3+ years of experience in a managed service provider (MSP) environment.
- We require strong communication skills and the ability to explain technical issues to non-technical users.
- We require a professional, positive, and customer-focused approach.
- We require the ability to work under pressure and manage multiple priorities.
- We require relevant industry certifications such as Comp TIA, Microsoft, or equivalent.
- We require familiarity with common MSP tools and processes.
- We require a full UK driving licence and access to a vehicle.
- We require strong experience with Windows Server, Microsoft 365, and networking.
- We require a good understanding of managed backups, cybersecurity, antivirus, and EDR solutions.
- We require experience supporting Saa S platforms in a multi-tenant MSP environment.
Responsibilities
- We provide 2nd and 3rd line IT support via phone, email, remote access, and on-site visits.
- We troubleshoot and resolve technical issues efficiently and professionally.
- We accurately log, update, and manage tickets within our PSA system.
- We elevate issues where appropriate and follow incidents through to resolution.
- We support end users with setup and configuration of PCs, laptops, tablets, and mobile devices.
- We administer and support Active Directory, Group Policy, Windows Server environments, and Microsoft 365 including Exchange, Share Point, Teams, and Intune.
- We support networking technologies including TCP/IP, switches, routers, firewalls, and Wi-Fi.
- We support backup, antivirus, EDR, and cybersecurity platforms.
- We lead and deliver infrastructure, cloud, and migration projects.
- We mentor junior engineers and provide technical guidance.
- We assist with account management and client relationships.
- We keep our skills current through certifications, training, and exposure to new technologies.
- We participate in occasional out-of-hours support, project work, or an on-call rota.
Technologies
- Active Directory
- Azure
- Cloud
- Support
- Microsoft 365
- Mobile
- Security
- Share Point
- TCP/IP
- Windows
- Office 365
More
We are a growing UK-based IT managed service provider offering a varied, hands‑on role supporting a wide range of clients and technologies.
This position combines traditional 2nd and 3rd line MSP support with work across Microsoft 365, Windows Server, networking, security, internal tooling, Azure‑hosted platforms, and system integrations.
The role is based in Nottingham, is in person, and includes benefits such as company events, free parking, and on‑site parking.
The position is full‑time and permanent, with a salary of £34,000 to £38,000 per year.
- last updated 30 week of 2026
- #J-18808-Ljbffr
IT Support Engineer in Nottingham employer: Octavian IT Services
As a growing UK-based IT managed service provider located in Nottingham, we pride ourselves on fostering a dynamic work culture that values professional development and teamwork. Our employees enjoy a range of benefits including company events, free on-site parking, and opportunities for continuous learning through certifications and exposure to new technologies. Join us to be part of a supportive environment where your contributions are valued and you can make a real impact while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Octavian IT Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Octavian IT Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Octavian IT Services!
✨Direct Apply to Octavian IT Services
Let's not forget to apply directly through the Octavian IT Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Octavian IT Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Octavian IT Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Octavian IT Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
