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- Tasks: Support residents aged 50+ in a people-facing role, managing housing and promoting independence.
- Company: Join a supportive team dedicated to enhancing the lives of older residents in sheltered housing.
- Benefits: Enjoy ongoing training, a collaborative environment, and a competitive day rate of £130.39.
- Why this job: Make a real impact on residents' lives while developing your skills in a rewarding role.
- Qualifications: Two years' experience with older people and housing management is essential.
- Other info: Early applications are encouraged; we celebrate diversity and inclusivity in our workplace.
The predicted salary is between 30000 - 42000 £ per year.
2 weeks ago Be among the first 25 applicants
Join our team supporting residents aged 50+ across our Sheltered Housing Schemes. You\’ll provide high-quality housing management across dispersed sites, supporting residents with a range of needs—from low-level support to more complex cases—while promoting independence and wellbeing.
We\’re looking for a motivated, customer-focused individual who thrives in a people-facing role. You\’ll manage day-to-day resident enquiries, resolve issues proactively, and work with internal and external partners to ensure a safe, happy, and supportive living environment. Key areas include ASB, voids and lettings, rent, and repairs.
This is a great opportunity for a self-starter with strong problem-solving and organisational skills. In return, you\’ll receive ongoing support, training, and a collaborative working environment.
Key Responsibilities
- Demonstrate extensive housing management knowledge, an understanding of housing law and ability to use this knowledge to effectively manage a scheme with a minimum of 70 units
- Through regular contact, including home visits, develop and maintain positive, supportive relationships with residents. Recognise diversity and adapt approach depending on resident\’s needs. Develop and maintain positive relationships and work in close partnership with internal and external services to respond to residents need
- To carry out regular need and risk assessments and support plans, ensuring they are developed and reviewed with the resident and agreed outcomes are achieved. Assess the needs of residents and their homes to enable them stay independent at home
- Lead in response to low-level ASB which can be resolved through simple intervention. Lead on high- level ASB with a good understanding of vulnerable residents need with a good understanding of landlord responsibility
- Monitor and deal with any breaches of tenancy. Deal with queries and complaints, nuisance, harassment and tenancy disputes making referrals to an independent mediation service if appropriate. Take action in accordance with Octavia\’s policies. Liaising with the Supported housing officer and Sheltered Housing Manager for on-going serious cases
- Void management – work in partnership with the central voids team, supported housing officer, Mears and partners to meet void relet times across the scheme and ensure void periods are minimised as far as possible. Source referrals. Carryout viewings and sign-up
- Together with the Income Collection Officer, deal with rent account enquiries, and seek to resolve rent arrears issues, including advising and assisting tenants to claim housing and welfare benefits entitlement, and referring them to other agencies for advice and support where necessary
- Carry out health and safety checks e.g. fire alarm testing, fire checks (where required) across all sites Maintain accurate records e.g. fire testing logs, maintenance reporting
- Ensure buildings meet all health and safety requirements, including planning, checking and follow up from inspections and audits. Ensure a high standard of cleanliness, safety and security is maintained
- Carry out regular inspections of building and common parts. Identify elements of maintenance, health and safety hazards and reporting any repairs required. Be a key holder for buildings and allow access. Ensure the security of communal facilities and buildings
- Monitor and report on the performance of care takers within the buildings
- Build good relationships and work closely with community alarms services to ensure processes are in place to address resident emergency calls and access to flats when required
- To assure all reasonable means to safeguard service users are implemented and alerts raised regarding any concerns. Report any concerns relating to safeguarding using the organisational procedure
- Support tenants with the moving in process including supporting vulnerable tenants with a range of complex issues in order to enable successful resettlement. Including connecting to utilities, sorting out furniture etc
- Undertake resident involvement activities that enable tenants to experience a range of activities Arrange activities that interest the range of residents living in the scheme. Support and lead on scheme meetings and consultation events. Encourage resident participation. Liaise with the Resident Involvement Team to create opportunities that ensure residents are able to influence services that impact them
- To assure that all contact and outcomes are recorded and demonstrate the impact of the service in the agreed way and use this information to produce reports and monitoring returns as required. Record, Collate and maintain tenant and other housing management records, both computerised and manual, and ensure compliance with Octavia\’s access to information policy
Join our team supporting residents aged 50+ across our Sheltered Housing Schemes. You\’ll provide high-quality housing management across dispersed sites, supporting residents with a range of needs—from low-level support to more complex cases—while promoting independence and wellbeing.
We\’re looking for a motivated, customer-focused individual who thrives in a people-facing role. You\’ll manage day-to-day resident enquiries, resolve issues proactively, and work with internal and external partners to ensure a safe, happy, and supportive living environment. Key areas include ASB, voids and lettings, rent, and repairs.
This is a great opportunity for a self-starter with strong problem-solving and organisational skills. In return, you\’ll receive ongoing support, training, and a collaborative working environment.
Key Responsibilities
- Demonstrate extensive housing management knowledge, an understanding of housing law and ability to use this knowledge to effectively manage a scheme with a minimum of 70 units
- Through regular contact, including home visits, develop and maintain positive, supportive relationships with residents. Recognise diversity and adapt approach depending on resident\’s needs. Develop and maintain positive relationships and work in close partnership with internal and external services to respond to residents need
- To carry out regular need and risk assessments and support plans, ensuring they are developed and reviewed with the resident and agreed outcomes are achieved. Assess the needs of residents and their homes to enable them stay independent at home
- Lead in response to low-level ASB which can be resolved through simple intervention. Lead on high- level ASB with a good understanding of vulnerable residents need with a good understanding of landlord responsibility
- Monitor and deal with any breaches of tenancy. Deal with queries and complaints, nuisance, harassment and tenancy disputes making referrals to an independent mediation service if appropriate. Take action in accordance with Octavia\’s policies. Liaising with the Supported housing officer and Sheltered Housing Manager for on-going serious cases
- Void management – work in partnership with the central voids team, supported housing officer, Mears and partners to meet void relet times across the scheme and ensure void periods are minimised as far as possible. Source referrals. Carryout viewings and sign-up
- Together with the Income Collection Officer, deal with rent account enquiries, and seek to resolve rent arrears issues, including advising and assisting tenants to claim housing and welfare benefits entitlement, and referring them to other agencies for advice and support where necessary
- Carry out health and safety checks e.g. fire alarm testing, fire checks (where required) across all sites Maintain accurate records e.g. fire testing logs, maintenance reporting
- Ensure buildings meet all health and safety requirements, including planning, checking and follow up from inspections and audits. Ensure a high standard of cleanliness, safety and security is maintained
- Carry out regular inspections of building and common parts. Identify elements of maintenance, health and safety hazards and reporting any repairs required. Be a key holder for buildings and allow access. Ensure the security of communal facilities and buildings
- Monitor and report on the performance of care takers within the buildings
- Build good relationships and work closely with community alarms services to ensure processes are in place to address resident emergency calls and access to flats when required
- To assure all reasonable means to safeguard service users are implemented and alerts raised regarding any concerns. Report any concerns relating to safeguarding using the organisational procedure
- Support tenants with the moving in process including supporting vulnerable tenants with a range of complex issues in order to enable successful resettlement. Including connecting to utilities, sorting out furniture etc
- Undertake resident involvement activities that enable tenants to experience a range of activities Arrange activities that interest the range of residents living in the scheme. Support and lead on scheme meetings and consultation events. Encourage resident participation. Liaise with the Resident Involvement Team to create opportunities that ensure residents are able to influence services that impact them
- To assure that all contact and outcomes are recorded and demonstrate the impact of the service in the agreed way and use this information to produce reports and monitoring returns as required. Record, Collate and maintain tenant and other housing management records, both computerised and manual, and ensure compliance with Octavia\’s access to information policy
Requirements
We are looking for individuals who will encompass our values and support one another in achieving their potential. For this position, we have listed the requirements we believe are essential for this role:
Experience
- Two years\’ experience of working with people aged 50+ and understanding their needs
- Two years\’ experience of working in housing, support or a related advisory field
- Experience of void management
- Managing ASB
Knowledge
- An understanding of the needs of Older People and Mental Illness
- Understanding of how to develop support networks and enabling people to achieve independence
- Good understanding of the welfare rights/ benefits system
- Good understanding of housing management
Skills
- Excellent interpersonal skills – verbal communication
- Excellent written communication skills and ability to write clear and accurate correspondence
- Ability to respond to a range of different personal problems and diverse needs appropriately. Must be able to remain calm, patient and resolve conflict, supporting residents with sensitivity and care
- To manage own workload and deliver within agreed timescales, using appropriate judgment to refer matters
- Proficient in the use of outlook, word and excel packages
Benefits
This is a contract role on a day rate of £130.39 per day.
Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
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Sheltered Housing Manager - 6 Month FTC employer: Octavia
Contact Detail:
Octavia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sheltered Housing Manager - 6 Month FTC
✨Tip Number 1
Familiarise yourself with the specific needs of residents aged 50 and over. Understanding their unique challenges and how to support their independence will set you apart during interviews.
✨Tip Number 2
Network with professionals in the housing and support sectors. Attend local community events or workshops related to elderly care and housing management to build connections that could help you learn more about the role.
✨Tip Number 3
Prepare to discuss your experience with managing anti-social behaviour (ASB) and voids. Be ready to share specific examples of how you've successfully handled similar situations in the past.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential scenarios you might face in this role. Consider how you would approach these situations and be prepared to discuss your strategies during the interview.
We think you need these skills to ace Sheltered Housing Manager - 6 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your work with older adults and in housing management. Use specific examples that demonstrate your problem-solving skills and ability to manage diverse needs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting residents aged 50+. Mention how your interpersonal skills and experience align with the role's requirements, and provide examples of how you've successfully managed similar situations in the past.
Showcase Your Communication Skills: Since excellent written communication is essential for this role, ensure your application is free from errors and clearly structured. Use concise language and avoid jargon to make your points easily understandable.
Highlight Relevant Knowledge: Demonstrate your understanding of housing law, welfare rights, and the needs of older people in your application. This will show that you are well-prepared for the responsibilities of the role and can effectively support residents.
How to prepare for a job interview at Octavia
✨Show Your Understanding of the Role
Make sure to demonstrate your knowledge of housing management and the specific needs of residents aged 50+. Be prepared to discuss how you would handle various scenarios, such as managing ASB or supporting residents with complex issues.
✨Highlight Your Interpersonal Skills
Since this role is people-facing, emphasise your excellent communication skills. Share examples of how you've successfully built relationships with residents or clients in the past, showcasing your ability to remain calm and patient in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you've had to resolve conflicts or manage difficult situations, particularly those involving vulnerable individuals. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Organisational Skills
Discuss how you manage your workload and prioritise tasks effectively. Provide examples of how you've handled multiple responsibilities, such as void management and resident support, while ensuring compliance with health and safety regulations.
