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- Tasks: Support and implement software solutions for a key UK customer in a hybrid role.
- Company: Join Octave, a leader in public safety technology with a collaborative culture.
- Benefits: Enjoy 25 days holiday, health cover, and a great company culture.
- Other info: Flexible tasks and opportunities for mentoring junior colleagues.
- Why this job: Make a real impact in public safety while developing your tech skills.
- Qualifications: Degree in IT or equivalent experience; strong problem-solving and communication skills.
The predicted salary is between 45000 - 55000 £ per year.
This role is part of Octave’s UK Public Safety team, delivering support, software implementation and configuration services to a key UK customer. The role is subject to a hybrid working arrangement requiring regular days at customers’ offices in Manchester. Reporting to the FM Team Manager, the SAE will provide customer services including system administration, technical implementation, and support for the Octave Computer Aided Dispatch (I/CAD) product and complimentary applications located at the customer’s offices. The SAE will deliver a range of activities according to their experience in addition to providing the support and implementation services.
Responsibilities:
- I/CAD live systems 1st and 2nd line support and out of hours on-call on a rota basis.
- Fault management where an issue has been passed to Octave second / third level support engineers or other third party via the customer’s fault management software.
- Implementation of product releases, updates and functionality changes, including system testing and configuration.
- Documentation and execution of the Disaster Recovery tests and processes.
- Product optimisation and performance testing and modelling.
- Preventative maintenance to address issues such as log file housekeeping, scheduled checks, disk utilisation, system load and performance.
- Production of site reports and solution documentation including low-level and high-level designs.
- Work closely with customer teams to both understand their requirements and to demonstrate functionality.
- Working on other Octave UK sites and with other Octave teams to assist with software rollouts and provide support if required.
- Performing and advising on database administration tasks, including resolving data integrity issues, and identifying performance improvements.
Education / Qualifications:
- Microsoft Operating systems (client and server) and networking technologies.
- Relational Databases and SQL (preferably Microsoft SQL Server or Oracle).
- Scripting languages (e.g., PowerShell).
Highly Desirable Knowledge And Experience:
- Experience of working in an application support position for a software vendor.
- Knowledge of JSON, XML.
- Practical knowledge of virtualisation and cloud technologies (e.g., VMWare, Microsoft Azure).
Education And Experience:
- Minimum of a 2:1 degree in an IT related subject or equivalent relevant experience.
- Candidates should have over five years relevant practical IT experience.
Key Attributes:
- Excellent communication skills, written and verbal.
- Logical approach to problem solving and defining workflows.
- Proven ability to work to deadlines and prioritise effectively.
- Flexibility: this role benefits from a wide variety of tasks and will reward those who embrace the challenges presented to them.
- Willingness to, and enthusiasm for, mentoring junior colleagues.
- Full, preferably clean, driving licence.
We Offer You:
- 25 days Company Holiday.
- Hybrid Working.
- Life cover 4x salary.
- Company pension.
- Comprehensive Health cover and employee support.
- Monetary achievement and service awards.
- Great company culture.
Everyone is welcome. We embrace diversity and inclusion.
Senior Application Engineer - FM Team Support in Swindon employer: Octave
Contact Detail:
Octave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Engineer - FM Team Support in Swindon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and achievements. This is a great way to demonstrate your technical abilities and problem-solving skills to potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to application support. Think about how you would handle specific customer issues or technical challenges. Confidence is key, so rehearse until you feel ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Senior Application Engineer - FM Team Support in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Application Engineer role. Highlight your experience with customer support, system administration, and any relevant technical skills like SQL or scripting languages. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your experience in application support and your logical approach to problem-solving.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t hesitate to showcase any experience you have in customer-facing roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Octave
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Operating systems, SQL databases, and scripting languages like PowerShell. Be ready to discuss how you've used these technologies in past roles, especially in application support.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your excellent communication skills and customer focus. Think about times when you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Problem-Solving Prowess
Be prepared to tackle hypothetical scenarios during the interview. Practice explaining your logical approach to problem-solving and how you would handle specific technical challenges related to I/CAD systems.
✨Embrace Flexibility and Teamwork
This position requires working closely with various teams and adapting to different tasks. Highlight your experience in collaborative environments and your willingness to mentor others, as this will resonate well with the interviewers.