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- Tasks: Support and implement software for emergency services, ensuring smooth operations.
- Company: Join Octave, a leader in mission-critical software for public safety.
- Benefits: Enjoy hybrid working, 25 days holiday, and a supportive work environment.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in public safety while developing your tech skills.
- Qualifications: Degree in IT or relevant experience; strong problem-solving and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Job Location: Swindon, United Kingdom
Workplace Type: Hybrid
Req Id: 2886
Responsibilities:
Octave provides industry-leading incident management and computer aided despatch software to emergency services around the world. This role, as part of the UK Safety Support and Implementation team, will deliver support, software implementation and software configuration services to our public safety (and associated services) customers. Candidates will have customer facing experience, a logical and systematic approach to problem solving and great customer focus. Reporting to the Safety Practice Operations Manager, the job holder will deliver a range of activities according to experience.
Duties And Responsibilities:
- Customer Support and Helpdesk:
- Providing first and second line support to customers, and performing proactive customer checks
- Managing escalations to senior colleagues, product centres or third parties
- Participation in a 24x7 support rota once requisite experience gained (additional standby payments apply)
- Performing and advising on SQL server database administration tasks, including resolving data integrity issues, and identifying performance improvements.
- Defining and delivering configuration changes
- Implementation of product releases and updates
- Act as Technical Lead for implementation projects / major implementation projects, drawing out customer requirements and leading the implementation team
- Liaising with the development team to ensure the correct specification and delivery of custom code
- System configuration design and implementation using in-house tools.
- Solution documentation including low-level and high-level designs
- Preparation and delivery of presentations and demonstrations
- Contributing to and delivering technical bid responses, solution design and professional services estimates
- Preparing ‘proof of concepts’
Education / Qualifications:
The job holder will have a strong technical and analytical aptitude, with a thorough practical knowledge of:
- Microsoft Operating systems (client and server) and networking technologies
- Virtualisation and cloud technologies (e.g. VMWare, Microsoft Azure)
- Databases and SQL (preferably Microsoft SQL Server)
- Scripting languages (e.g., PowerShell)
Highly Desirable Knowledge And Experience:
- Experience of working in an application support position for a software vendor
- Knowledge of JSON, XML
- Knowledge of operating in a Microsoft Azure based environment.
- Experience with PowerBI or similar reporting tools
Key Attributes:
- Excellent communication skills, written and verbal
- Logical approach to problem solving and defining workflows
- Proven ability to work to deadlines and prioritise effectively
- Flexibility - this role benefits from a wide variety of tasks and will reward those who embrace the alternative challenges presented to them
- Willingness to, and enthusiasm for, mentoring junior colleagues
- Full, preferably clean, driving licence
- Candidates must be able to pass security vetting
Education And Experience:
Minimum of a 2:1 degree in an IT related subject or equivalent relevant experience. Candidates would usually have over five years relevant practical IT experience.
We Offer You:
- 25 days Company Holiday
- Hybrid Working
- Life cover 4x salary
- PHI Insurance
- Company pension
- Achievement and Service awards
- Free Parking
About Octave:
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option. Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most. Octave has more than 7,000 employees in 45 countries.
Why work for Octave?
All in. Always forward. That’s the way we do things around here. We put trust in our people because we believe it’s the best way to unleash potential, bring ideas to life, and keep moving ahead. And it’s why we’re committed to creating an environment that’s truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome:
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don’t discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You’re valued here.
Application Engineer - Cloud, SQL & Implementations in Swindon employer: Octave
Contact Detail:
Octave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Engineer - Cloud, SQL & Implementations in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your problem-solving skills. Think of examples from your past experiences that highlight your technical expertise and customer focus.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask if they need any more info from you.
✨Tip Number 4
Check out our website for the latest job openings and apply directly. We love seeing candidates who are proactive and genuinely interested in joining our team!
We think you need these skills to ace Application Engineer - Cloud, SQL & Implementations in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Application Engineer role. Highlight your experience with SQL, cloud technologies, and customer support to show us you're the perfect fit!
Show Off Your Problem-Solving Skills: We love candidates who can think logically and tackle challenges head-on. Use examples from your past experiences to demonstrate how you've solved problems or improved processes in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the job.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Octave
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Operating systems, SQL databases, and cloud technologies like Azure. Be ready to discuss how you've used these in past roles, especially in customer-facing situations.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your logical approach to problem-solving. Think of specific instances where you resolved issues for customers or improved processes, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might even want to do mock interviews with a friend to get comfortable with explaining technical concepts in simple terms.
✨Embrace Flexibility and Variety
This position involves a wide range of tasks, so be prepared to discuss how you handle diverse challenges. Share experiences where you adapted quickly to changing priorities or took on new responsibilities with enthusiasm.