Senior Application Engineer & Data Base Administrator in Manchester

Job Location: Manchester, United Kingdom

Workplace Type: Hybrid

Req Id: 2367

Responsibilities:

• Provide customer services including system administration, Database Administration, technical implementation, and support for the Computer Aided Dispatch (I/CAD) product and complementary applications located at the customers' offices.
• Deliver a range of activities according to experience and provide support and implementation services.
• 1st and 2nd line support for I/CAD live systems with potential for inclusion in an out of hours on-call rota (additional payments apply).
• Fault management where an issue has been passed to Octave's second/third level support engineers or other third party via the customer’s fault management software.
• Implementation of product releases, updates, and functionality changes, including system testing and configuration.
• Preventative maintenance to address issues such as log file housekeeping, scheduled checks, disk utilisation, system load and performance.
• Production of site reports and solution documentation including low-level and high-level designs.
• Collaborate closely with customer teams to understand their requirements.
• Assist with software rollouts and provide support if required.
• Perform and advise on database administration tasks, including resolving data integrity issues and identifying performance improvements.
• Implement Map upgrades.
• Oracle Database Management (approx. 60% of role): Monthly Checks, implement regular DB changes for new developments, implement security requirements from the customer teams, data sync and purge, monitor and maintain database replication, build DBs onto new environments when required, support Oracle patching, create, maintain, and update reports, and support and manage Data Guard.

Required Knowledge:

• Microsoft Operating systems (client and server) and networking technologies
• Relational Databases and SQL (preferably Oracle)
• Scripting languages (e.g., PowerShell)

Highly Desirable Knowledge And Experience:

• Experience of working in an application support position for a software vendor
• Experience of working as a Database Administrator for a software vendor or service provider.

Education And Experience:

• Minimum of a 2:1 degree in an IT related subject or equivalent relevant experience.
• Candidates should have over five years related practical IT experience.
• Ability to obtain full security clearance.

Key Attributes:

• Excellent communication skills, written and verbal.
• Logical approach to problem solving and defining workflows.
• Proven ability to work to deadlines and prioritise effectively.
• Flexibility: this role benefits from a wide variety of tasks and will reward those who embrace the challenges presented to them.
• Willingness and enthusiasm for mentoring junior colleagues.
• Full, preferably clean, driving licence.

About Hexagon:

Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome:

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.