At a Glance
- Tasks: Support individuals in accessing employment and skills services as a Triage Officer.
- Company: Join a busy Work & Skills team in Rhondda, making a difference in people's lives.
- Benefits: Earn £18.62 per hour with hybrid working options and a supportive environment.
- Other info: Enjoy a dynamic role with opportunities to collaborate with various partners.
- Why this job: Be the first point of contact for clients and help them find the right support.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 18.62 - 18.62 £ per hour.
We are looking for an organised, compassionate and proactive Triage Officer to join a busy Work & Skills team in Rhondda.
This is an excellent opportunity for someone with strong customer service and administration experience who enjoys supporting people and helping them access the right employment and skills services.
You'll be the first point of contact for referrals, ensuring individuals receive the most appropriate support while working closely with internal teams and external partner organisations.
- Location: Ty Elai, Heol Dinas Isaf, Tonypandy, Rhondda Cynon Taf, CF40 1NY
- Pay: £18.62 per hour (Umbrella)
- Contract: 15 Weeks+
- Start Date: ASAP
- Working Pattern: Hybrid – Typically 3 days in the office and 2 days working remotely
Key Responsibilities
- Act as the first point of contact for client referrals via telephone, email and community settings.
- Triage referrals and direct clients to the most appropriate employment and support services.
- Maintain accurate client records and performance data using internal systems.
- Provide administrative support, including report preparation, monitoring information and compliance documentation.
- Process invoices, purchase orders and training bookings.
- Organise meetings and events, prepare agendas and take meeting minutes.
- Work collaboratively with Employment Mentors, Engagement Officers, In-Work Support teams and external partners including Jobcentre Plus, Careers Wales and training providers.
What We're Looking For
- Experience in a customer-facing, community-based or administrative role.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience maintaining accurate records and databases.
- Confident using Microsoft Office applications, including Word, Excel and Outlook.
If you're passionate about helping people, thrive in a busy and varied environment, and have the administration and customer service skills we're looking for, we'd love to hear from you.
Apply today with your up-to-date CV
Triage Officer in Tonyrefail employer: Octave Recruitment Ltd
Join our dedicated waste and recycling team in Newport, where you will enjoy a supportive work culture that values reliability and teamwork. With steady Monday to Friday hours, competitive pay, and opportunities for ongoing employment, we offer a fulfilling role that allows you to make a positive impact in your community while enjoying the great outdoors.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Officer in Tonyrefail
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Octave Recruitment Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Octave Recruitment Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Triage Officer in Tonyrefail
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Octave Recruitment Ltd.
How to prepare for a job interview at Octave Recruitment Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Octave Recruitment Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Octave Recruitment Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
