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For Companies At a Glance
- Tasks: Provide support and advice to families, acting as a first point of contact.
- Company: Join a supportive team dedicated to helping families in Cardiff.
- Benefits: Competitive pay, hybrid working, and a chance to make a difference.
- Why this job: Be a vital part of supporting children and families in your community.
- Qualifications: Passion for helping others, strong communication skills, and resilience.
- Other info: 3-month contract with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
We are currently recruiting a Family Gateway Officer to join the Family Gateway / Early Help Team.
The Role
As a Family Gateway Officer, you will be part of a supportive and experienced team providing information, advice and assistance to families and professionals across Cardiff. You will act as a first point of contact, responding to enquiries and referrals via telephone, web chat and email, ensuring families receive the right support at the right time. The role involves working closely with Early Help services, partner agencies and Social Workers, identifying risk where appropriate and escalating concerns in line with safeguarding procedures.
Location: Cardiff (Hybrid – 2 days per week in the office)
Pay rate: £17.50 per hour (Umbrella)
Contract: 3-month contract+
Start date: ASAP
About You
- Enthusiasm, motivation and a positive approach
- Resilience and the ability to work effectively under pressure
- A genuine passion for supporting children, young people and families
- A strong understanding of the needs of babies, children, young people and families
- Proven experience of building effective working relationships with a diverse range of individuals and professionals
- Excellent communication and interpersonal skills, with the ability to build rapport quickly
- The ability to provide clear, accurate information and advice
- A good working knowledge of Microsoft packages and/or case management systems
You will also be able to recognise safeguarding concerns and work collaboratively with Social Workers and partner agencies as required.
Family Gateway Contact Officer in Swansea employer: Octave Recruitment Ltd
Contact Detail:
Octave Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Gateway Contact Officer in Swansea
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working in family services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to family support roles. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Show your passion! When you get the chance to speak with potential employers, share your genuine enthusiasm for supporting families. It’s all about making that personal connection and showing you care.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Family Gateway Officer role, plus it’s the best way to stay updated on new opportunities.
We think you need these skills to ace Family Gateway Contact Officer in Swansea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting families shine through. We want to see that genuine passion for helping children and young people, so share any relevant experiences that highlight this.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for candidates who understand the needs of families and can communicate effectively, so highlight those abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication is easy to understand. This will demonstrate your excellent communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Octave Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Family Gateway Contact Officer. Familiarise yourself with the key aspects of the role, such as providing information and advice to families, and working closely with Early Help services. This will help you answer questions confidently and demonstrate your genuine passion for supporting children and families.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that highlight your interpersonal skills. Think of situations where you've built rapport quickly or provided clear, accurate information. Practising these scenarios will help you articulate your experiences effectively during the interview.
✨Demonstrate Your Resilience
The job can be demanding, so be ready to discuss how you handle pressure. Share specific instances where you've successfully managed challenging situations or maintained a positive approach despite difficulties. This will show your potential employer that you can thrive in a fast-paced environment.
✨Understand Safeguarding Procedures
Familiarise yourself with safeguarding protocols and be prepared to discuss how you would identify and escalate concerns. Showing that you have a solid understanding of these procedures will reassure the interviewers that you take the safety of children and families seriously.
