At a Glance
- Tasks: Manage leaseholder accounts and ensure effective income collection while providing excellent customer service.
- Company: Join a busy Local Authority Housing team with a focus on community support.
- Benefits: Competitive pay, hybrid working, and potential for contract extension.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your skills in housing services.
- Qualifications: Experience in leasehold or service charge management is essential.
The predicted salary is between 17.85 - 17.85 £ per hour.
We are recruiting for an experienced Leasehold Officer / Service Charge Officer to join a busy Local Authority Housing team.
- Pay: 17.85 per hour
- Contract: Initial 3 months, with a view to extend
- Start Date: ASAP
- Working Pattern: Hybrid (2-3 days per week in the office initially)
- Office Locations: Richmond, Harrogate or Selby
The Role: Working within the Housing Services team, you will manage a portfolio of leaseholder and housing-related accounts, ensuring effective income collection across a range of tenure types while delivering an excellent customer-focused service. Your responsibilities will include:
- Managing leaseholder, service charge and shared ownership accounts.
- Recovering outstanding housing-related debts in line with policies and procedures.
- Monitoring customer accounts and taking early intervention to prevent arrears escalating.
- Negotiating payment arrangements with customers.
- Providing advice and support to residents experiencing financial difficulties.
- Signposting customers to benefits and additional support services where appropriate.
- Undertaking account management, recovery action and court attendance where required.
- Maintaining accurate records and ensuring compliance with housing legislation and council procedures.
We are looking for someone with experience in Leasehold or Service Charge Management.
Service charge officer employer: Octave Recruitment Ltd
Join our dynamic Local Authority Housing team, where we prioritise a supportive and inclusive work culture that values your contributions. With competitive pay and flexible hybrid working arrangements, we offer excellent opportunities for professional growth while making a meaningful impact in the community. Our commitment to employee development and a customer-focused approach ensures that you will thrive in your role as a Service Charge Officer in beautiful locations like Richmond, Harrogate, or Selby.
