At a Glance
- Tasks: Manage leaseholder accounts and ensure effective income collection while providing excellent customer service.
- Company: Join a busy Local Authority Housing team with a focus on community support.
- Benefits: Competitive pay of £17.85 per hour, hybrid working, and potential contract extension.
- Other info: Dynamic role with opportunities for professional growth and community impact.
- Why this job: Make a real difference in residents' lives while developing your skills in housing services.
- Qualifications: Experience in leasehold management, income collection, and customer service in housing.
We're recruiting for an experienced Leasehold Officer / Service Charge Officer to join a busy Local Authority Housing team.
- Pay: £17.85 per hour
- Contract: Initial 3 months, with a view to extend
- Start Date: ASAP
- Working Pattern: Hybrid (2–3 days per week in the office initially)
- Office Locations: Richmond, Harrogate or Selby
The Role: Working within the Housing Services team, you'll manage a portfolio of leaseholder and housing-related accounts, ensuring effective income collection across a range of tenure types while delivering an excellent customer-focused service.
Your responsibilities will include:
- Managing leaseholder, service charge and shared ownership accounts.
- Recovering outstanding housing-related debts in line with policies and procedures.
- Monitoring customer accounts and taking early intervention to prevent arrears escalating.
- Negotiating payment arrangements with customers.
- Providing advice and support to residents experiencing financial difficulties.
- Signposting customers to benefits and additional support services where appropriate.
- Undertaking account management, recovery action and court attendance where required.
- Maintaining accurate records and ensuring compliance with housing legislation and council procedures.
We're looking for someone with experience in:
- Leasehold or Service Charge Management.
- Income collection and arrears recovery.
- Social Housing, Housing Association or Local Authority housing services.
- Managing customer accounts and payment arrangements.
- Providing excellent customer service in a housing environment.
- Housing legislation, debt recovery and tenancy management.
If you have experience in leasehold management, service charges or housing income and are looking for your next contract opportunity, we'd love to hear from you. Apply today.
Service charge officer in Northallerton employer: Octave Recruitment Ltd
Join our dynamic Local Authority Housing team as a Service Charge Officer, where you will play a vital role in supporting our community through effective income collection and customer service. With a hybrid working model and office locations in Richmond, Harrogate, or Selby, we offer a supportive work culture that prioritises employee growth and development, ensuring you have the resources to thrive in your role. Experience the satisfaction of making a difference in residents' lives while enjoying the benefits of a collaborative and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Service charge officer in Northallerton
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Service charge officer in Northallerton
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Octave Recruitment Ltd
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Octave Recruitment Ltd.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Octave Recruitment Ltd that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
