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- Tasks: Configure and optimise Dynamics 365 for voice, chat, and messaging in a dynamic contact centre.
- Company: Join a fast-paced team delivering advanced telephony solutions.
- Benefits: £400 per day, hybrid work, and potential contract extension.
- Why this job: Be at the forefront of innovative contact centre technology and make a real impact.
- Qualifications: Experience with Dynamics 365, telephony concepts, and strong troubleshooting skills.
- Other info: Exciting opportunity for hands-on consultants looking to grow their careers.
The predicted salary is between 72000 - 108000 £ per year.
We're seeking an experienced Dynamics 365 Contact Centre Telephony Consultant to join a fast-paced team, supporting advanced contact centre telephony solutions. This is an exciting opportunity for a hands-on consultant with expertise in Dynamics 365 Customer Service, Omnichannel voice, and telephony integrations.
Location: Orchard Street, Lincoln, Lincolnshire, LN1 1YL
Rate: £400 per day - 6-month contract (likely extension)
Hybrid: 2 days per week in the office (Tuesday & Wednesday)
What You'll Do:
- Configure and optimise Dynamics 365 Omnichannel for voice, chat, and messaging
- Design case routing, queues, work streams, and agent experiences
- Build Copilot Studio agents & IVR bots with conditional logic, speech recognition, and fallback handling
- Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice
- Develop Power Automate flows for event-driven actions, notifications, and downstream processes
- Ensure robust solution design, failover, scalability, and a seamless user experience
- Monitor, troubleshoot, and optimise contact centre operations, call flows, and IVR performance
- Support Teams Telephony integration, including SBC/ICS setup and context handling
What We're Looking For:
- Proven experience with Dynamics 365 Customer Service / Omnichannel
- Strong knowledge of contact centre telephony concepts: IVR, call routing, queues, DTMF, failover
- Hands-on experience with Copilot Studio agent design and voice-enabled bots
- Solid understanding of ACS fundamentals and integration with D365
- Experience with Power Automate, Dataverse, and event-driven flows
- Excellent troubleshooting, monitoring, and operational skills
- Aware of security, compliance, and data protection requirements
Apply now to join a team delivering state-of-the-art contact centre experiences.
365 Contact Centre Telephony Consultant in Lincoln employer: Octave Recruitment Ltd
Contact Detail:
Octave Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 365 Contact Centre Telephony Consultant in Lincoln
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions related to Dynamics 365 and contact centre solutions. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of your previous work with Dynamics 365 and telephony integrations. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 365 Contact Centre Telephony Consultant in Lincoln
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. We want to see that you understand what we're looking for in a Dynamics 365 Contact Centre Telephony Consultant, so take note of the key skills and experiences we mention.
Tailor Your CV and Cover Letter: When applying, don’t just send a generic CV. We love it when candidates tailor their applications to highlight relevant experience with Dynamics 365 and telephony solutions. Show us how your skills match what we need!
Show Off Your Technical Skills: Make sure to include specific examples of your hands-on experience with Dynamics 365, Omnichannel voice, and any telephony integrations you've worked on. We’re keen to see your technical prowess, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Octave Recruitment Ltd
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Service and Omnichannel voice. Be ready to discuss specific configurations you've worked on, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Telephony Expertise
Prepare to talk about your experience with contact centre telephony concepts like IVR, call routing, and DTMF. Have examples ready that demonstrate your hands-on experience with these technologies, especially in relation to the role.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've monitored and optimised contact centre operations in the past. Think of specific instances where you identified issues and implemented solutions, particularly with call flows and IVR performance.
✨Familiarise Yourself with Power Automate
Since this role involves developing Power Automate flows, make sure you understand event-driven actions and notifications. Prepare to explain how you've used Power Automate in previous roles to enhance operational efficiency.