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For Companies At a Glance
- Tasks: Support families by providing information and assistance through various communication channels.
- Company: Join a dedicated team focused on helping families in Cardiff.
- Benefits: Competitive pay, hybrid working, and a supportive work environment.
- Why this job: Make a real difference in the lives of children and families while developing your skills.
- Qualifications: Strong communication skills and a passion for supporting families are essential.
- Other info: Opportunity to work collaboratively with social workers and partner agencies.
The predicted salary is between 13 - 17 £ per hour.
We are currently recruiting a Family Gateway Officer to join the Family Gateway / Early Help Team.
The Role
As a Family Gateway Officer, you will be part of a supportive and experienced team providing information, advice and assistance to families and professionals across Cardiff. You will act as a first point of contact, responding to enquiries and referrals via telephone, web chat and email, ensuring families receive the right support at the right time. The role involves working closely with Early Help services, partner agencies and Social Workers, identifying risk where appropriate and escalating concerns in line with safeguarding procedures.
Location: Cardiff (Hybrid – 2 days per week in the office)
Pay rate: £17.50 per hour (Umbrella)
Contract: 3-month contract+
Start date: ASAP
About You
- Enthusiasm, motivation and a positive approach
- Resilience and the ability to work effectively under pressure
- A genuine passion for supporting children, young people and families
- A strong understanding of the needs of babies, children, young people and families
- Proven experience of building effective working relationships with a diverse range of individuals and professionals
- Excellent communication and interpersonal skills, with the ability to build rapport quickly
- The ability to provide clear, accurate information and advice
- A good working knowledge of Microsoft packages and/or case management systems
You will also be able to recognise safeguarding concerns and work collaboratively with Social Workers and partner agencies as required.
Family Gateway Contact Officer employer: Octave Recruitment Ltd
Contact Detail:
Octave Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Gateway Contact Officer
✨Tip Number 1
Network like a pro! Reach out to people in the field, especially those already working in family support roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to family support and safeguarding. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion! When you get the chance to speak with potential employers, let your enthusiasm for supporting families shine through. Share personal stories or experiences that highlight your commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Family Gateway Contact Officer
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Family Gateway Officer, so make sure you understand the role and how your skills fit in.
Show Your Passion: We want to see your enthusiasm for supporting families and children. In your application, share specific examples of how you've made a difference in similar roles or situations. Let your passion shine through!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to highlight the skills and experiences that match our requirements. This shows us you’re genuinely interested in the role.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Octave Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Family Gateway Officer role. Familiarise yourself with the responsibilities, especially around providing support to families and working with partner agencies. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've effectively communicated with diverse individuals in the past. Think about times when you built rapport quickly or provided clear information. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Passion for Support
Be ready to discuss your passion for supporting children, young people, and families. Share personal experiences or motivations that drive you to work in this field. This will help the interviewers see your enthusiasm and commitment to making a difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle safeguarding concerns and work under pressure. Think of specific situations where you identified risks or escalated concerns. Practising these scenarios will help you respond effectively and demonstrate your resilience in challenging situations.
