At a Glance
- Tasks: Lead a dedicated team to deliver top-notch telecare services for vulnerable adults.
- Company: Join a caring organisation committed to supporting the community.
- Benefits: Competitive pay, mileage reimbursement, and flexible night shifts.
- Other info: Enjoy a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer care and strong leadership abilities required.
The predicted salary is between 32000 - 37500 £ per year.
Location: Derby City (DE22)
Hours: 37 hours per week
Shift: Permanent nights, starting 23:00
Contract: Until 27/09+
Rota: Includes weekends and bank holidays
Mileage paid
We are seeking an experienced and motivated Telecare Team Leader to support the delivery of a high quality, customer focused 24/7 telecare alarm service. This role is ideal for someone with strong leadership skills, a background in customer care, and a genuine commitment to supporting vulnerable adults and older people.
Key Responsibilities
- Lead, supervise and develop the Carelink team to ensure a professional and efficient 24/7 telecare service
- Provide operational management and guidance, including installation, testing and maintenance of Telecare and Telehealth equipment
- Support the 24/7 emergency response function and provide direction to the call handling team
- Deliver out of hours management support on a rota basis, including nights, weekends and bank holidays
- Monitor service delivery to ensure compliance with TSA (Telecare Services Association) accredited standards
- Attend meetings, training sessions and service related events, including on non designated working days
- Handle escalated and complex customer queries professionally and effectively
- Use performance data and benchmarking to drive service improvements
Telecare Team Leader (Permanent Night Duty) in Derby employer: Octave Recruitment Ltd
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