At a Glance
- Tasks: Lead a dedicated team to deliver top-notch telecare services for vulnerable adults.
- Company: Join a caring organisation committed to supporting the community.
- Benefits: Competitive pay, mileage reimbursement, and flexible night shifts.
- Other info: Enjoy a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer care and strong leadership abilities required.
The predicted salary is between 32000 - 37500 £ per year.
Location: Derby City (DE22)
Hours: 37 hours per week
Shift: Permanent nights, starting 23:00
Contract: Until 27/09+
Rota: Includes weekends and bank holidays
Mileage paid
We are seeking an experienced and motivated Telecare Team Leader to support the delivery of a high quality, customer focused 24/7 telecare alarm service. This role is ideal for someone with strong leadership skills, a background in customer care, and a genuine commitment to supporting vulnerable adults and older people.
Key Responsibilities
- Lead, supervise and develop the Carelink team to ensure a professional and efficient 24/7 telecare service
- Provide operational management and guidance, including installation, testing and maintenance of Telecare and Telehealth equipment
- Support the 24/7 emergency response function and provide direction to the call handling team
- Deliver out of hours management support on a rota basis, including nights, weekends and bank holidays
- Monitor service delivery to ensure compliance with TSA (Telecare Services Association) accredited standards
- Attend meetings, training sessions and service related events, including on non designated working days
- Handle escalated and complex customer queries professionally and effectively
- Use performance data and benchmarking to drive service improvements
Telecare Team Leader (Permanent Night Duty) in Derby employer: Octave Recruitment Ltd
As a Telecare Team Leader in Derby City, you will join a dedicated organisation that prioritises the well-being of vulnerable adults and older people. Our supportive work culture fosters professional growth through continuous training and development opportunities, while our commitment to quality service ensures that you will be part of a team making a real difference in the community. Enjoy the benefits of a competitive salary, mileage reimbursement, and a flexible rota that accommodates your work-life balance.
