At a Glance
- Tasks: Determine donor eligibility, collect plasma, and ensure compliance with regulations.
- Company: Join a respected organisation known for supportive leadership and great benefits.
- Benefits: Enjoy medical, dental, vision insurance, tuition reimbursement, and paid time off.
- Other info: Opportunities for growth and mentorship in a collaborative team.
- Why this job: Make a real difference while gaining valuable experience in a dynamic environment.
- Qualifications: High school diploma and customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.
What You’ll Do
- Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
- Deliver a high level of customer service and positive donor experience in alignment with company values and culture.
- Assess donor eligibility by conducting vitals, microhematocrit and total protein testing, and registration in accordance with SOPs.
- Monitor donor conditions during procedures to ensure safety, comfort, and product quality.
- Set up, prepare, and operate automated plasmapheresis equipment; troubleshoot alarms, respond to adverse events, and disconnect donors upon completion.
- Collect, process, and store plasma products and samples, including freezer organization, shipment preparation, and temperature monitoring, in compliance with SOPs and regulations.
- Maintain donor center equipment through routine and periodic quality control checks and manufacturer-recommended procedures.
- Uphold cleanliness and organization of work and storage areas, ensuring adequate supplies, safe handling of biohazardous waste, and adherence to First In, First Out (FIFO) inventory methods.
- Maintain accurate and complete recordkeeping, confidentiality, and reporting in compliance with SOPs and company policy.
- Mentor and train junior technicians as a Designated Trainer; partner with Quality Assurance on performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives.
- Oversee donor flow, including scheduling of lunches, breaks, and adherence to overall center schedules.
- Perform other duties as assigned.
What It Takes
- High school diploma or equivalent (GED).
- Three (3) months’ experience in clerical or customer service position preferred.
- Specific certification or licensing based on State requirements.
Physical Requirements
- Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
- Ability to sit or stand for extended periods.
- Ability to tug, lift, and pull up to thirty-five (35) pounds.
- Ability to bend, stoop, or kneel.
- Occupational exposure to blood borne pathogens.
- Ability to view video display terminal less than 18” away from face for extended periods of time.
- Ability to work in an environment with a temperature of -40C or colder for extended periods.
- Occasional exposure to and handling of dry ice.
- Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
- Ability to use assistive devices if needed for mobility or communication.
- Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
- Ability to use a computer and other office equipment.
- Ability to communicate effectively, both verbally and in writing.
- Ability to focus and concentrate on tasks for extended periods.
- Ability to navigate the office environment safely, including stairs and elevators (if applicable).
- Ability to travel up to 20% via airplane and vehicle (if applicable).
Do Satisfying Work. Earn Real Rewards And Benefits
We’re widely known and respected for our benefits and for leadership that is supportive and hands‑on. Managers who truly want you to grow and excel.
- Formal training
- Outstanding plans for medical, dental, and vision insurance
- Health savings account (HSA)
- Flexible spending account (FSA)
- Tuition Reimbursement
- Employee assistance program (EAP)
- Wellness program
- 401k retirement plan
- Paid time off
- Company paid holidays
- Personal time
Donor Center Technician 3 in Cornholme employer: Octapharma Plasma, Inc.
As a Donor Center Technician 3, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. Our commitment to excellence is reflected in our comprehensive benefits package, including outstanding medical, dental, and vision insurance, as well as tuition reimbursement and wellness programmes. Join us in making a meaningful impact while enjoying a culture that values teamwork, compliance, and a positive donor experience.
StudySmarter Expert Advice🤫
We think this is how you could land Donor Center Technician 3 in Cornholme
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can align your answers to show you're a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show off your customer service skills! Since this role involves donor interaction, be ready to share examples of how you've provided excellent service in the past. It’s all about making that positive donor experience!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Donor Center Technician 3 in Cornholme
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Donor Center Technician role. Highlight any relevant experience you have in customer service or compliance, as this will show us you're a great fit for the job!
Show Off Your Skills:Don’t forget to mention any specific certifications or training you have that relate to the role. If you've got experience with plasma collection or working in a regulated environment, let us know!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Octapharma Plasma, Inc.
✨Know Your Regulations
Familiarise yourself with the key regulations like FDA approved SOPs, OSHA, and GMP. Being able to discuss these during your interview shows that you understand the importance of compliance in the role of a Donor Center Technician.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in past roles. This position requires a high level of interaction with donors, so demonstrating your ability to create a positive experience will set you apart.
✨Practice Technical Knowledge
Brush up on your knowledge of plasma collection processes and equipment. Be ready to discuss how you would handle troubleshooting and ensuring donor safety during procedures, as this is crucial for the role.
✨Highlight Teamwork and Mentoring Experience
If you have experience mentoring or training others, be sure to mention it. The role involves overseeing junior technicians, so showcasing your leadership skills will demonstrate your readiness for the position.
