At a Glance
- Tasks: Coordinate engineers, plan workloads, and ensure top-notch service delivery.
- Company: Join a leading material handling business with a supportive team culture.
- Benefits: Earn £28,000 - £30,000 with Monday to Friday hours and no weekends.
- Other info: Dynamic role with opportunities for growth in the material handling industry.
- Why this job: Be a key player in a fast-paced environment and develop your career.
- Qualifications: Experience in service coordination and strong communication skills required.
The predicted salary is between 28000 - 30000 € per year.
Join a leading material handling business; we are on the lookout for an organised and proactive Service Controller to join our clients busy team in Melksham. This is a fantastic opportunity for someone with strong scheduling and customer service experience to play a key role in supporting a field service operation.
Working within a fast-paced environment, you'll be responsible for coordinating engineers, planning workloads, booking repairs, and ensuring excellent service delivery for our customers.
This role would suit candidates with experience as a:
- Service Controller
- Service Advisor
- Workshop Controller
- Engineer Scheduler
- Fleet or Maintenance Coordinator
Service Controller Benefits:
- Competitive salary of £28,000 - £30,000
- Monday to Friday working hours, no weekends
- Stable and growing business environment
- Supportive team culture
- Opportunity to develop within the material handling industry
The Role
As Service Controller, you'll be responsible for the efficient planning and coordination of service engineers while ensuring customers receive a professional and responsive service.
Service Controller Key Responsibilities:
- Plan and schedule engineers daily workloads and diaries
- Coordinate breakdowns, servicing, and repair appointments
- Liaise with customers regarding service updates and bookings
- Ensure engineers are fully utilised and workloads are managed efficiently
- Support the service department with administration and job coordination
- Raise job cards and manage service documentation
- Work closely with engineers and management to maintain service standards
- Prioritise urgent repairs and respond effectively to changing demands
About You
We're looking for someone who thrives in a busy service environment and has excellent organisational and communication skills.
Service Controller Requirements:
- Previous experience in service coordination or engineer planning
- Experience working in a dealership, automotive, engineering, fleet, plant, or forklift environment
- Strong diary management and scheduling skills
- Excellent customer service and communication abilities
- Good administrative and IT skills
- The ability to multitask and prioritise workloads effectively
- A calm and organised approach in a fast-paced environment
Services Controller in Swindon employer: Octane Recruitment
Join a dynamic and supportive team at a leading material handling business in Melksham, where your role as a Service Controller will be pivotal in ensuring exceptional service delivery. With a competitive salary, Monday to Friday working hours, and ample opportunities for professional growth within the industry, this is an excellent employer that values its employees and fosters a collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Services Controller in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to service coordination and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've successfully managed workloads or coordinated teams in previous roles. This will demonstrate that you’re the perfect fit for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Services Controller in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Controller role. Highlight your scheduling and customer service experience, as these are key for us. Use specific examples that show how you've excelled in similar environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Keep it concise but engaging, explaining why you're the perfect fit for our team. Mention your organisational skills and how you thrive in fast-paced settings, just like we do at StudySmarter.
Show Off Your Communication Skills:As a Service Controller, communication is crucial. In your application, demonstrate your ability to liaise effectively with customers and engineers. Use clear and professional language to reflect your strong communication abilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Octane Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with scheduling, coordinating engineers, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed workloads or coordinated teams. Be ready to discuss how you prioritised tasks and handled any challenges that arose.
✨Demonstrate Your Customer Service Savvy
Customer service is key in this position, so think of specific instances where you've gone above and beyond for a customer. Highlight your communication skills and how you ensure clients feel valued and informed throughout the service process.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, growth opportunities, and how they measure success in the Service Controller role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
