At a Glance
- Tasks: Coordinate engineers, plan workloads, and ensure top-notch service delivery.
- Company: Join a leading material handling business with a supportive team culture.
- Benefits: Enjoy a competitive salary, stable work environment, and no weekend shifts.
- Other info: Great opportunity for career development in the material handling industry.
- Why this job: Be a key player in a fast-paced service environment and make a real impact.
- Qualifications: Experience in service coordination or scheduling, with strong communication skills.
The predicted salary is between 28000 - 30000 € per year.
Join a leading material handling business; we are on the lookout for an organised and proactive Service Controller to join our clients busy team in Melksham. This is a fantastic opportunity for someone with strong scheduling and customer service experience to play a key role in supporting a field service operation.
Working within a fast-paced environment, you'll be responsible for coordinating engineers, planning workloads, booking repairs, and ensuring excellent service delivery for our customers.
This role would suit candidates with experience as a:
- Service Controller
- Service Advisor
- Workshop Controller
- Engineer Scheduler
- Fleet or Maintenance Coordinator
Benefits:
- Competitive salary of £28,000 - £30,000
- Monday to Friday working hours, no weekends
- Stable and growing business environment
- Supportive team culture
- Opportunity to develop within the material handling industry
The Role: As Service Controller, you'll be responsible for the efficient planning and coordination of service engineers while ensuring customers receive a professional and responsive service.
Key Responsibilities:
- Plan and schedule engineers' daily workloads and diaries
- Coordinate breakdowns, servicing, and repair appointments
- Liaise with customers regarding service updates and bookings
- Ensure engineers are fully utilised and workloads are managed efficiently
- Support the service department with administration and job coordination
- Raise job cards and manage service documentation
- Work closely with engineers and management to maintain service standards
- Prioritise urgent repairs and respond effectively to changing demands
About You: We're looking for someone who thrives in a busy service environment and has excellent organisational and communication skills.
Requirements:
- Previous experience in service coordination or engineer planning
- Experience working in a dealership, automotive, engineering, fleet, plant, or forklift environment
- Strong diary management and scheduling skills
- Excellent customer service and communication abilities
- Good administrative and IT skills
- The ability to multitask and prioritise workloads effectively
- A calm and organised approach in a fast-paced environment
Service Controller in Swindon employer: Octane Recruitment
Join a leading material handling business in Melksham, where you will thrive in a supportive team culture that values your organisational skills and customer service experience. With a competitive salary and Monday to Friday working hours, this role offers a stable environment with ample opportunities for professional growth within the material handling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Swindon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Controller role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to service coordination and customer service. Think about specific examples from your past experience that demonstrate your skills in scheduling and multitasking.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Controller in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Controller role. Highlight your scheduling and customer service experience, as these are key for us. Use specific examples that show how you've excelled in similar environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Keep it concise but engaging, explaining why you're the perfect fit for our team. Mention your organisational skills and how you thrive in fast-paced settings, just like we do at StudySmarter.
Show Off Your Communication Skills:As a Service Controller, communication is crucial. In your application, demonstrate your ability to liaise effectively with customers and engineers. Use clear and professional language to reflect your strong communication abilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Octane Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Controller role. Familiarise yourself with the key responsibilities like scheduling engineers and managing customer communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, be prepared to discuss specific examples from your past experiences. Think of times when you successfully managed multiple tasks or coordinated a busy schedule. This will highlight your capability to thrive in a fast-paced environment.
✨Prepare for Customer Service Scenarios
Customer service is crucial for a Service Controller. Be ready to answer questions about how you've handled difficult customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the tools they use for scheduling, or how they measure success in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
