At a Glance
- Tasks: Support daily operations in a busy aftersales department and lead a dynamic team.
- Company: Join a well-established main dealership in Coulsdon with a forward-thinking culture.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and employee discounts.
- Other info: Fast-paced environment with excellent career growth opportunities.
- Why this job: Make a real impact by delivering exceptional customer service and developing your career.
- Qualifications: Experience in a main dealer aftersales environment and strong leadership skills.
The predicted salary is between 36000 - 36000 £ per year.
Location: Coulsdon
Salary: £36,000 basic per annum plus bonus, OTE £50,000
Hours: Monday to Friday, 8:00am to 6:00pm, Saturdays on rota
We are pleased to present an exciting opportunity for an experienced Assistant Service Manager to join a successful and well-established main dealership based in Coulsdon. This position offers the chance to play a key role in a busy Aftersales department, supporting day-to-day operations and ensuring an exceptional level of customer service. This role is ideal for someone who is passionate about delivering high standards, confident in leading a team, and looking to develop their career within a respected and forward-thinking dealer group. If you thrive in a fast-paced environment and enjoy working closely with both customers and colleagues, this is a fantastic next step.
Benefits for Assistant Service Manager:
- Generous holiday
- Pension Scheme
- Career opportunities
- On-site parking
- Employee discount across all Group companies, including special offers.
Role:
- Support the day-to-day running of the front-of-house aftersales operation, ensuring an efficient and professional customer journey.
- Assist in leading, motivating, and developing the Service Advisor team to maintain high levels of performance and customer care.
- Help manage customer queries and complaints while working closely with the workshop to ensure smooth workflow and strong service standards.
Requirements:
- Previous experience in a main dealer aftersales environment, ideally with a strong background as a Service Advisor.
- Confident in supporting and guiding a front-of-house team while delivering excellent customer service and handling escalated queries.
- A full UK driving licence is required.
How to Apply:
To apply for this Assistant Service Manager vacancy, please send your CV, and I will contact you upon receipt. All applications will be treated with the utmost confidentiality.
Assistant Service Manager in Surrey employer: Octane Recruitment
Join a respected and forward-thinking dealer group in Coulsdon as an Assistant Service Manager, where you will thrive in a dynamic work environment that prioritises exceptional customer service and team development. Enjoy generous benefits including a competitive salary, career growth opportunities, and employee discounts across all Group companies, making this an ideal place for passionate individuals looking to advance their careers in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or family member. Run through common questions and get feedback on your answers. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the Assistant Service Manager. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Assistant Service Manager in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Service Manager role. Highlight your experience in aftersales and customer service, and don’t forget to mention any leadership roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm, so let your personality come through!
Showcase Relevant Experience:When filling out your application, be sure to showcase your previous experience in a main dealer aftersales environment. We’re looking for someone who can hit the ground running, so make it clear how your past roles have prepared you for this position.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to process your application quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Octane Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Service Manager role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've motivated and developed a team in the past. Think about specific situations where you’ve handled challenges or improved performance, as this will demonstrate your capability to manage effectively.
✨Prepare for Customer Scenarios
Given the focus on customer service, it’s crucial to prepare for questions related to handling customer queries and complaints. Think of examples where you’ve successfully resolved issues or enhanced the customer journey, as this will highlight your problem-solving skills and commitment to excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, the dealership's approach to customer service, or opportunities for professional development. It’s a great way to leave a lasting impression.
