At a Glance
- Tasks: Lead a busy service department, ensuring top-notch customer service and efficient operations.
- Company: Join a leading automotive dealership with a focus on excellence and team development.
- Benefits: Enjoy a competitive salary, bonus potential, 25 days holiday, and training opportunities.
- Other info: Dynamic role with excellent career growth and a supportive team culture.
- Why this job: Make a real impact in the automotive industry while developing your career.
- Qualifications: Experience as a Service Manager in a dealership or automotive service environment is essential.
Service Manager role for a busy main dealership aftersales department, suited to an experienced manager who can drive strong workshop performance, deliver exceptional customer service and ensure smooth day-to-day service operations. This is a full-time, permanent opportunity with a strong salary package, bonus potential, excellent training and career development benefits.
Applicants must have the right to work in the UK and hold a full UK driving licence.
Pay / salary: up to £35,000 basic per annum, plus performance-based bonus, OTE £40,000 per annum
Job type: Permanent / full-time role
Shift and schedule: Monday to Friday, 8:30 am to 5:00 pm, Saturday's when required
Benefits:
- 25 days holiday, rising to 28 days after three years service
- Company pension
- Employee Assistance Programme
- Option of a company car - Electric vehicle
- Group staff discount scheme across the brand network
- Accredited training opportunities
- On-site parking
This established main dealership represents a leading automotive brand and provides a full range of aftersales support, including vehicle servicing, diagnostics, repairs, maintenance and customer care. The business is focused on delivering high standards across the service department, supporting customers throughout the ownership journey and developing its team through ongoing training and manufacturer-backed processes.
Skills and experience:
- Previous experience as a Service Manager / Aftersales Manager within a main dealership or automotive service environment
Job Responsibilities for the Service Manager role:
- Manage the daily operations of the service department and coordinate workload to achieve business targets efficiently
- Deliver outstanding customer service and maintain high standards across the service department
- Lead, motivate and develop the service team, including technicians, service advisors and front-of-house colleagues
- Drive aftersales performance, maximise revenue opportunities and manage overall departmental profitability
- Ensure full compliance with Health & Safety regulations, manufacturer standards, warranty processes and operational requirements
- Maintain high standards of workshop control, customer communication and departmental presentation
- Monitor service department performance and implement improvements where needed
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
Service Manager - Care And Support in Suffolk employer: Octane Recruitment
Octane Recruitment is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Birdholme, employees benefit from a comprehensive package including a pension scheme, life assurance, and generous holiday allowance, making it an ideal place for those seeking a rewarding career in the automotive sector.
