At a Glance
- Tasks: Lead a busy service department, ensuring top-notch customer service and efficient operations.
- Company: Join a leading automotive dealership with a focus on excellence and team development.
- Benefits: Enjoy a competitive salary, bonus potential, generous holiday, and training opportunities.
- Other info: Full-time role with excellent career growth and a supportive team culture.
- Why this job: Make a real impact in a dynamic environment while driving workshop performance.
- Qualifications: Experience as a Service Manager in a dealership or automotive service setting is essential.
The predicted salary is between 40000 - 40000 £ per year.
Service Manager role for a busy main dealership aftersales department, suited to an experienced manager who can drive strong workshop performance, deliver exceptional customer service and ensure smooth day-to-day service operations. This is a full-time, permanent opportunity with a strong salary package, bonus potential, excellent training and career development benefits.
Applicants must have the right to work in the UK and hold a full UK driving licence.
Location: Bury St. Edmunds
Pay / salary: up to £35,000 basic per annum, plus performance-based bonus, OTE £40,000 per annum
Job type: Permanent / full-time role
Shift and schedule: Monday to Friday, 8:30 am to 5:00 pm, Saturday's when required
Benefits:
- 25 days holiday, rising to 28 days after three years service
- Company pension
- Employee Assistance Programme
- Option of a company car - Electric vehicle
- Group staff discount scheme across the brand network
- Accredited training opportunities
- On-site parking
This established main dealership represents a leading automotive brand and provides a full range of aftersales support, including vehicle servicing, diagnostics, repairs, maintenance and customer care. The business is focused on delivering high standards across the service department, supporting customers throughout the ownership journey and developing its team through ongoing training and manufacturer-backed processes.
Skills and experience:
- Previous experience as a Service Manager / Aftersales Manager within a main dealership or automotive service environment
Job Responsibilities for the Service Manager role:
- Manage the daily operations of the service department and coordinate workload to achieve business targets efficiently
- Deliver outstanding customer service and maintain high standards across the service department
- Lead, motivate and develop the service team, including technicians, service advisors and front-of-house colleagues
- Drive aftersales performance, maximise revenue opportunities and manage overall departmental profitability
- Ensure full compliance with Health & Safety regulations, manufacturer standards, warranty processes and operational requirements
- Maintain high standards of workshop control, customer communication and departmental presentation
- Monitor service department performance and implement improvements where needed
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
Service Manager in Suffolk employer: Octane Recruitment
Join a leading automotive dealership in Bury St. Edmunds, where we prioritise exceptional customer service and strong workshop performance. As a Service Manager, you'll benefit from a competitive salary, performance-based bonuses, and extensive training opportunities, all within a supportive work culture that values employee growth and development. Enjoy additional perks such as a company pension, generous holiday allowance, and the option of an electric vehicle, making this an ideal place for those seeking a rewarding career in the automotive industry.
