At a Glance
- Tasks: Lead a busy service department, ensuring top-notch customer service and smooth operations.
- Company: Established main dealership representing a leading automotive brand.
- Benefits: Competitive salary, performance bonuses, 25 days holiday, and company car options.
- Other info: Ongoing training and excellent career development opportunities.
- Why this job: Drive workshop performance and make a real impact in the automotive industry.
- Qualifications: Experience as a Service Manager in a dealership or automotive service environment.
Service Manager role for a busy main dealership aftersales department, suited to an experienced manager who can drive strong workshop performance, deliver exceptional customer service and ensure smooth day-to-day service operations. This is a full-time, permanent opportunity with a strong salary package, bonus potential, excellent training and career development benefits.
Applicants must have the right to work in the UK and hold a full UK driving licence.
Pay / salary: up to £35,000 basic per annum, plus performance-based bonus, OTE £40,000 per annum
Job type: Permanent / full-time role
Shift and schedule: Monday to Friday, 8:30 am to 5:00 pm, Saturday's when required
Benefits:
- 25 days holiday, rising to 28 days after three years service
- Company pension
- Employee Assistance Programme
- Option of a company car - Electric vehicle
- Group staff discount scheme across the brand network
- Accredited training opportunities
- On-site parking
This established main dealership represents a leading automotive brand and provides a full range of aftersales support, including vehicle servicing, diagnostics, repairs, maintenance and customer care. The business is focused on delivering high standards across the service department, supporting customers throughout the ownership journey and developing its team through ongoing training and manufacturer-backed processes.
Skills and experience:
- Previous experience as a Service Manager / Aftersales Manager within a main dealership or automotive service environment
Job Responsibilities for the Service Manager role:
- Manage the daily operations of the service department and coordinate workload to achieve business targets efficiently
- Deliver outstanding customer service and maintain high standards across the service department
- Lead, motivate and develop the service team, including technicians, service advisors and front-of-house colleagues
- Drive aftersales performance, maximise revenue opportunities and manage overall departmental profitability
- Ensure full compliance with Health & Safety regulations, manufacturer standards, warranty processes and operational requirements
- Maintain high standards of workshop control, customer communication and departmental presentation
- Monitor service department performance and implement improvements where needed
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
Head Of Care - Children'S Services in Suffolk employer: Octane Recruitment
Octane Recruitment is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Birdholme, employees benefit from a comprehensive package including a pension scheme, life assurance, and generous holiday allowance, making it an ideal place for those seeking a rewarding career in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Care - Children'S Services in Suffolk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Octane Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Octane Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head Of Care - Children'S Services in Suffolk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Octane Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Octane Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Octane Recruitment!
How to prepare for a job interview at Octane Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
