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- Tasks: Manage after-sales cases and support a small customer care team.
- Company: Join a supportive team at a leading automotive recruitment agency.
- Benefits: Competitive salary, bonus potential, and a collaborative work environment.
- Other info: Monday to Friday hours with clear processes in place.
- Why this job: Make a real impact on customer satisfaction and team performance.
- Qualifications: Experience in the motor trade and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking an experienced and motivated After-Sales Manager to join our team at our Dunstable branch. This is a hands-on, process-driven role focused on delivering excellent customer outcomes and supporting a small customer care team.
About the Role
This is not a large-scale management position. You will oversee a small team of 12 customer care team members, providing guidance and support to ensure after-sales cases are handled effectively. You will not be responsible for managing technicians or sales staff directly, but you will play a key role in coordinating across departments. The position centres on managing ongoing after-sales cases, ensuring customer concerns are resolved efficiently, and maintaining high standards of communication and compliance.
Key Responsibilities
- Oversee and manage active after-sales cases from start to resolution
- Support and guide the customer care team with complex or escalated issues
- Review incoming vehicle issues and determine appropriate actions
- Liaise closely with the Sales Manager, Workshop Controller, and Parts team
- Ensure customers are consistently updated and responses are delivered promptly
- Maintain adherence to company processes and industry regulations
Requirements
- Solid experience within the motor trade
- Strong understanding of the Consumer Rights Act and its practical application
- Excellent communication and problem-solving skills
- Sound judgement and the ability to guide others to the right outcome
- Organised, proactive, and process-driven approach
Working Hours
Monday to Friday 9:00am - 6:00pm
Salary & Benefits
Basic salary of approximately £30,000 (depending on experience) Realistic bonus potential of £7,000 - £10,000 per year Supportive team environment with clear processes in place.
If you have the right experience and are looking for a role where you can make a real impact on customer satisfaction and team performance, please APPLY!!
Holidays Manager in South Cave employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holidays Manager in South Cave
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Consumer Rights Act. Being able to discuss its practical application will show potential employers that you’re not just experienced, but also knowledgeable about the industry standards.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various departments, being able to articulate your thoughts clearly and confidently will set you apart from other candidates. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Holidays Manager in South Cave
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in the motor trade and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled after-sales cases or led a team, and let your personality come through.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we love!
How to prepare for a job interview at Octane Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and the Consumer Rights Act. Being able to discuss these topics confidently will show that you’re not just familiar with the industry, but that you can apply this knowledge practically in your role.
✨Showcase Your Communication Skills
Since this role involves liaising with various departments and managing customer care cases, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving complex issues.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully navigated challenges in after-sales situations. Be ready to share these stories during the interview to illustrate your sound judgement and proactive approach.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s processes and team dynamics. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.