At a Glance
- Tasks: Deliver exceptional customer service and manage the complete in-centre journey.
- Company: Join a leading automotive centre with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, extensive training, and 32 days holiday.
- Other info: Great career progression opportunities and a supportive team environment.
- Why this job: Be the face of the brand and create memorable experiences for customers.
- Qualifications: Experience in customer service or sales, strong communication skills, and a customer-first mindset.
Our client is looking for a Customer Service Specialist to join their centre in Ashbourne. This is a new position for our client in their automotive centres nationwide. It’s a front-of-house role giving trusted advice and exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme and career progression.
Location: Ashbourne
Pay / salary: Basic: £30,000 + bonus £500 per month OTE: £36,000
Job type: Permanent / Full time role
Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 – 16:00
Benefits for the Customer Service Specialist role:
- Bonus scheme up to £6,000 per year
- Full training provided
- 32 days holiday including Bank Holidays
- Extensive on-going training programme
- Career development: training and Company growth to boost career progression
- Staff discounts on servicing, tyres, and MOTs
- Life Insurance
- Pension scheme
- Employee Assistant Program
- Long service recognition, enhance maternity and paternity leave
- Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events
Job Responsibilities:
- Own the complete in-centre customer journey from arrival through to departure and future bookings
- Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty
- Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
- Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times
- Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team
What you’ll need to be considered for the role:
- Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services)
- Demonstrable track record of building rapport, handling objections, and closing sales ethically
- Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided)
- Customer-first mindset with genuine passion for delivering outstanding experiences
- High integrity and commitment to ethical selling – comfortable saying “no” when it is the right thing for the customer
- Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided)
- Resilient, adaptable, and calm under pressure in a fast-paced retail environment
- Collaborative team player who supports colleagues and shares knowledge
- No driving licence required
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
Customer Service Specialist in Shirley employer: Octane Recruitment
Octane Recruitment is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Birdholme, employees benefit from a comprehensive package including a pension scheme, life assurance, and generous holiday allowance, making it an ideal place for those seeking a rewarding career in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Shirley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Octane Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Octane Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Shirley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Octane Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Octane Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Octane Recruitment!
How to prepare for a job interview at Octane Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
