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- Tasks: Lead a busy workshop, manage technicians, and ensure top-notch customer service.
- Company: Join a well-established main dealer site with a strong reputation in Dover.
- Benefits: Competitive salary with OTE potential, plus opportunities for professional growth.
- Why this job: Be part of a dynamic team focused on exceeding targets and improving service quality.
- Qualifications: Must have 3+ years in Service Management at a main dealership; experience with Kerridge is a plus.
- Other info: Ideal for those passionate about customer service and team leadership.
The predicted salary is between 35000 - 55000 £ per year.
Service Manager Vacancy Location: Dover Ref: OC19178 Salary: £35,000 basic OTE £55,000 We are currently recruiting for a Service Manager for our clients main dealer site in the Dover area. This is a superb opportunity for a Service Manager to work for a busy and well established main dealer site, working for a strong brand. You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring. You will also be working closely with the senior management to ensure that key objectives and strategies are met, we are looking for someone who is constantly looking to improve the department and to exceed targets. You will be an individual who prides themselves on customer service, works well with the staff to get the best out of the department and someone who will make the department their own. This is a busy department with a strong reputation within the area. We will look at some from either a prestige or volume background as it’s individual and proven qualities that we are looking for. A proven and solid Aftersales/Service Management background is essential as we need the individual to be of the highest calibre Main Dealership experience is essential. At least 3 years Relevant systems experience such as Kerridge, Pinnacle and 1 Link would also be advantageous INDSR Octane Recruitment Jack Adams Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat
Service Manager employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarize yourself with the specific systems mentioned in the job description, like Kerridge, Pinnacle, and 1 Link. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Research the main dealer site in Dover and its reputation within the area. Understanding their customer service approach and how they manage their workshop can give you valuable insights to discuss during your interview.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to improve department performance and exceed targets. Highlighting your achievements in managing teams and enhancing customer satisfaction will set you apart.
✨Tip Number 4
Network with professionals in the automotive industry, especially those who have worked in similar roles. They can provide insider tips and may even refer you to opportunities, increasing your chances of landing the job.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in service management, particularly in a main dealership environment. Emphasize your achievements in managing teams, improving productivity, and delivering excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to customer service. Mention specific examples of how you've successfully managed a busy workshop and exceeded targets in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with relevant systems like Kerridge, Pinnacle, and 1 Link. This will demonstrate your technical proficiency and readiness for the role.
Showcase Leadership Qualities: Discuss your leadership style and how you motivate your team to achieve their best. Provide examples of how you've fostered a positive work environment and driven performance in your previous positions.
How to prepare for a job interview at Octane Recruitment
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team of Technicians and Service Advisors. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, focusing on productivity and customer service.
✨Demonstrate Customer Focus
Customer service is key in this role. Share specific instances where you went above and beyond to meet customer needs or resolve issues. Highlight your approach to ensuring that your team maintains a high level of customer satisfaction.
✨Discuss Your Experience with KPIs
The job requires monitoring budgets and KPIs. Be ready to talk about your experience with these metrics, how you've used them to drive performance, and any strategies you've implemented to exceed targets.
✨Familiarize Yourself with Relevant Systems
Knowledge of systems like Kerridge, Pinnacle, and 1 Link is advantageous. If you have experience with these or similar systems, be sure to mention it during the interview, as it shows you're prepared to hit the ground running.
