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- Tasks: Assist customers with vehicle services and manage bookings in a dynamic dealership environment.
- Company: Join a leading automotive dealership in Colchester, known for its vibrant team and growth opportunities.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and a supportive work-life balance.
- Why this job: This role offers high earning potential, career progression, and a chance to make a community impact.
- Qualifications: Minimum 2 years of customer service experience and a full UK driving licence required.
- Other info: Confidential application process and opportunities across various automotive roles.
The predicted salary is between 27000 - 29000 £ per year.
Salary: £27,000 rising to £29,000 when brand qualified (29k if already brand qualified) OTE £37.5k+
Hours: Monday-Friday 08:00-18:00. 1 in 4 Saturdays
We have a new vacancy for a customer service advisor looking for a new challenge, entering the motor world at my client's main dealership in Colchester, who are looking for a confident individual with transferable skills, to work alongside a vibrant team of service advisors in Colchester. They can offer excellent opportunities for progression, career development and due to the nature of how busy things have got, the earning potential is huge!
Service Advisor Benefits:- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- Uncapped sales bonus
- Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled services
- Confident with using computer systems
- Dealing with telephone calls and booking systems
- Minimum 2 years customer-facing service experience
- Full UK Driving License
- Kerridge Experience is a bonus
All applicants for this Service Advisor role are treated with 100% confidentiality.
Service Advisor in Colchester employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Colchester
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the specific services offered by the dealership in Colchester. Understanding the products and services will help you engage confidently with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former service advisors in the automotive sector. They can provide valuable insights into the role and the company culture, which can help you tailor your approach when applying and interviewing.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your previous roles. Think of specific situations where you resolved issues or improved customer satisfaction, as these stories will resonate well with the hiring team.
✨Tip Number 4
Research the dealership's reputation and recent news. Being informed about their achievements or community involvement can help you connect with the interviewers and show your genuine interest in being part of their team.
We think you need these skills to ace Service Advisor in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a face-to-face environment. Emphasise any transferable skills that align with the role of a Service Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the automotive industry and your ability to meet and greet customers effectively. Mention any specific experiences that demonstrate your confidence and communication skills.
Highlight Relevant Experience: In your application, clearly outline your previous roles in customer service, particularly those that involved using computer systems or booking systems. If you have experience with Kerridge, be sure to mention it.
Showcase Your Availability: Since the role requires working Monday to Friday with some Saturdays, indicate your flexibility and willingness to work these hours in your application. This shows your commitment to the position.
How to prepare for a job interview at Octane Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. This will demonstrate your transferable skills and confidence in a customer-facing role.
✨Familiarise Yourself with the Automotive Industry
Even if you're new to the motor world, showing a genuine interest in cars and the automotive industry can set you apart. Research the dealership's brand and any recent developments in the automotive sector to engage in informed discussions during the interview.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience, such as how you handle difficult customers or manage multiple tasks. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training opportunities, and career progression. This shows your enthusiasm for the role and helps you assess if the company aligns with your career goals.
