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- Tasks: Join our team as a Service Advisor, managing bookings and customer interactions.
- Company: Be part of a family-run company known for its supportive culture and growth opportunities.
- Benefits: Enjoy 30 days annual leave, birthday off, pension scheme, and employee discounts.
- Why this job: This role offers hands-on experience in a dynamic environment with potential for career advancement.
- Qualifications: Customer service experience is preferred; a full UK driving license is essential.
- Other info: Confidential application process ensures your CV is handled with care.
The predicted salary is between 26000 - 27500 £ per year.
Location: Gloucester
Salary: £26,000 - £27,500 basic salary (Rising to £29,500 once brand accreditation is achieved), (OTE £33,500 (Uncapped))
Hours: Monday to Friday 08:00am to 5:30pm with, 1 in 3 Saturdays 8am to 12pm
We are recruiting for an experienced Service Advisor for our client’s showroom in Gloucester. This is an exciting opportunity for a Service Advisor to join a family run company with a great team and site that offers training & promotion opportunities.
Benefits:
- 30 days annual leave rising to 32 with service
- Day off on your birthday
- Contributory pension scheme
- Life assurance scheme
- Car benefit scheme (also available for immediate family)
- Employee discounts on vehicles, MOTs, parts & servicing
- Brand accredited training
Service Advisor role:
- Take Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
- Meeting and greeting service customers and identifying their service requirements.
- Updating customers with technical issues.
- Dealing with complaints.
- Seize opportunities for up selling products.
Service Advisor requirements:
- We are ideally looking for someone with Service Advisor experience however this is not essential.
- At minimum you must have solid background in customer service.
- Full UK driving license.
If you have any further questions regarding this position, then please submit your application so we can discuss through the opportunity and your CV. Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first.
Service Advisor - Gloucester employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Gloucester
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the role of a Service Advisor. Understanding common customer queries and technical issues can help you engage confidently during interviews.
✨Tip Number 2
Network with professionals in the automotive sector. Attend local events or join online forums to connect with current Service Advisors who can share insights and possibly refer you to opportunities.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving customer service and complaint handling. This will demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Research the company culture of the family-run business you're applying to. Tailoring your approach to align with their values can make a positive impression during your interactions.
We think you need these skills to ace Service Advisor - Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a Service Advisor. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to meet customer needs. Mention specific examples of how you've successfully handled customer complaints or upselling in the past.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and time management. These are crucial for a Service Advisor role and will help you stand out.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Octane Recruitment
✨Know the Company
Before your interview, take some time to research the family-run company and its values. Understanding their culture and what they stand for will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Service Advisor, customer service is key. Be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or complaints, demonstrating your ability to meet their needs.
✨Prepare for Technical Questions
While prior experience as a Service Advisor is preferred, having a solid understanding of automotive services can set you apart. Brush up on common technical issues and be ready to discuss how you would address them.
✨Highlight Your Upselling Abilities
The role involves upselling products, so think of instances where you've successfully promoted additional services or products in previous roles. This will show your potential employer that you can contribute to their sales goals.
