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For Companies At a Glance
- Tasks: Engage with customers, discuss service needs, and ensure timely vehicle maintenance.
- Company: Join a top UK automotive dealership specialising in Japanese brands with over 500 employees.
- Benefits: Enjoy unlimited commission, team bonuses, flexible progression, and a comprehensive benefits package.
- Why this job: Boost your earnings while gaining knowledge on Hybrid/EV vehicles in a supportive environment.
- Qualifications: Experience as an Automotive Service Advisor and excellent customer service skills required.
- Other info: Full training provided to become an accredited Service Advisor with guaranteed bonuses during holidays.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Service Advisor
Location: Lexus Croydon
Salary: £32,000 basic + uncapped OTE (estimated at £50,000 per annum)
Hours: Monday to Friday: 08:00 18:00, 1 in 3 Saturdays: 08:00 13:00 (paid at overtime)
Job Type: Full-time, Permanent
Guaranteed bonus while on holiday and training!
Drive Customer Excellence Join the Lexus Croydon Aftersales Team
Are you a people-oriented professional with experience in vehicle servicing or customer support? Were growing our team at Lexus Croydon and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand.
What Youll Do:
- Engage with customers in person and over the phone to discuss their service and MOT needs
- Book appointments from the lead qualification team
- Recommend suitable maintenance and repair solutions based on customer needs and budget
- Clearly explain work required, associated costs, and timeframes
- Maintain regular contact with customers and keep them informed on progress
- Provide a professional, honest, and transparent aftersales experience
- Upsell additional services and plans where appropriate
- Meet individual and team targets across upsells and customer satisfaction
What Were Looking For:
- Experience as a Service Advisor at a main dealer or independent garage
- Excellent communication and interpersonal skills
- Sales-driven mindset with a strong focus on customer satisfaction
- Organised, professional, and calm under pressure
- Able to work efficiently in a fast-paced environment
- A full UK driving licence is essential
Your Benefits:
Earnings & Progression:
- £32,000 basic + uncapped OTE (estimated at £50,000 per annum)
- Uncapped upsell commission
- Guaranteed bonus while on holiday and training
- Team bonus scheme
- Career development across 11 Lexus andToyotadealerships
- Full manufacturer training and support
Car & Lifestyle Perks:
- Vehicle Purchase & Servicing Discounts For you and your family
- Perkbox Membership Access major retailer discounts, wellness tools & monthly treats
Health & Wellbeing:
- Virtual GP 24/7 health consultations and mental wellbeing support
- Life Assurance & Long-Term Illness Cover
- Free Eye Tests at Specsavers
Work-Life Balance & Recognition:
- 6 Weeks Annual Leave (rising with service)
- Holiday Carry-Over Option
- Long Service Awards & Bonuses (up to £1,500)
- Celebration Gifts Birthdays, weddings, new arrivals
Financial & Retirement Planning:
- Aviva Pension Scheme with employer contributions
- Employee Assistance Programme 24/7 support for health, finance, legal, and emotional matters
Whats Next? Ready to accelerate your aftersales career in a fast-paced, customer-focused environment? We want to hear from you.
Apply now and become our next Service Advisor at Lexus Croydon.
We move quickly you can expect a response within 24 hours, with interviews arranged within 48 hours for successful applicants.
Reference: RPOALL
Consultant: Chanté Budhoo
JBRP1_UKTJ
Service Advisor employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the Toyota Edgware Dealership. Understanding their unique selling points will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling difficult situations. Being able to showcase your ability to maintain a positive customer experience, even under pressure, will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
✨Tip Number 4
Stay updated on the latest trends in the automotive industry, especially regarding Hybrid and EV vehicles. Demonstrating your passion and knowledge in this area can give you an edge in discussions with potential employers.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an Automotive Service Advisor. Focus on your customer service skills, ability to upsell, and any relevant training or certifications related to Hybrid/EV vehicles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your motivation to join the company. Mention specific experiences where you provided excellent customer service and met sales targets.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and the ability to work under pressure. These are crucial for a Service Advisor role and will make your application stand out.
Show Enthusiasm for the Role: Express your enthusiasm for the position and the company in your application. Mention why you are interested in working with this leading car manufacturer and how you can contribute to their success.
How to prepare for a job interview at Octane Recruitment
✨Know Your Automotive Stuff
Brush up on your knowledge of hybrid and electric vehicles, as well as general automotive service practices. Being able to discuss these topics confidently will show your passion for the industry and impress the interviewers.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and handle customer queries, as this role heavily relies on engaging with customers face-to-face and over the phone.
✨Demonstrate Your Sales Skills
Think of instances where you've successfully upsold products or services. Be ready to discuss your approach to selling while ensuring customer satisfaction, as this is a crucial part of the Service Advisor role.
✨Show Your Team Spirit
Emphasise your ability to work well in a team environment. Share experiences where you collaborated with colleagues to enhance customer experience, as teamwork is essential in providing the best service possible.