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For Companies At a Glance
- Tasks: Assist customers with vehicle servicing and repairs, ensuring top-notch communication.
- Company: Join a leading UK dealer group known for fantastic brands and career growth.
- Benefits: Enjoy training programs, a pension scheme, and employee discounts.
- Why this job: Great opportunity for career progression in a dynamic automotive environment.
- Qualifications: Experience as a Service Advisor and a full UK driving licence required.
- Other info: Confidential applications; work includes 1 in 3 Saturday mornings.
The predicted salary is between 25800 - 35800 £ per year.
Service Advisor
Cambridge
Hours: Monday – Friday, 1 in 3 Saturday mornings
Salary: £31,941 + bonus (OTE 36k+)
Ref: 29694
We have a new job vacancy available for a Service Advisor in Cambridge. My client is one of the UK\’s leading main dealer groups in the area representing some fantastic brands. This is a great opportunity for a Service Advisor looking for a long-term career filled with progression opportunities. If you\’re a Service Advisor currently on the lookout, then apply now!
Service Advisor Duties
- Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
- Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
- Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
- Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
- Upsell additional products and services to both new and returning customers, contributing to departmental growth.
Key Requirements
- Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
- Professional appearance and excellent interpersonal skills.
- Full UK driving licence.
- Willingness to work weekends.
Company Benefits
- Access to training programs
- Company pension scheme
- Employee discount
Any applications will be 100% confidential.
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Service Advisor employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific brands and services offered by the dealership. Understanding their unique selling points will help you engage customers effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Service Advisors in the industry. They can provide valuable insights into the role and may even refer you to opportunities within their networks, increasing your chances of landing the job.
✨Tip Number 3
Prepare for common interview questions related to customer service and upselling techniques. Practising your responses will help you convey confidence and competence when discussing your experience and approach to customer interactions.
✨Tip Number 4
Showcase your interpersonal skills during any interactions with the hiring team. Being personable and approachable can set you apart from other candidates, as these qualities are crucial for a Service Advisor role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor, particularly in car dealerships or garages. Emphasise your interpersonal skills and any achievements in upselling products or managing customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Key Skills: In your application, clearly outline your key skills that match the job description, such as communication, organisation, and teamwork. Make sure to mention your full UK driving licence and willingness to work weekends.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Octane Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Highlight your previous experience in customer service and provide examples of how you've effectively managed customer expectations and resolved issues.
✨Demonstrate Your Knowledge of the Automotive Industry
Familiarise yourself with the brands and services offered by the dealership. Being able to discuss specific vehicles or services will show your enthusiasm and understanding of the role.
✨Prepare for Common Interview Questions
Anticipate questions related to upselling and handling difficult customers. Prepare concise answers that reflect your experience and approach to these situations, showcasing your problem-solving skills.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly to convey professionalism and ensure you arrive on time. This demonstrates your commitment and respect for the interview process.
