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For Companies At a Glance
- Tasks: Assist customers in booking vehicle services and provide top-notch customer support.
- Company: Join a leading dealership in Poole with a high-performing team.
- Benefits: Competitive salary, pension scheme, and fantastic company perks.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: Must have motor trade experience and a strong customer service background.
- Other info: Great long-term career opportunity with room for growth.
We have a new vacancy for a Senior Service Advisor for my client’s Main dealership in Poole. Excellent opportunity for a Senior Service Advisor to join a high performing team. This role suits a Senior Service Advisor looking for a long-term role.
Fantastic benefits package that includes:
- Competitive starting salary
- Company pension scheme
Role:
This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen. The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service.
Requirement:
- The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
- Have a steady work history.
- At least 2 years’ experience working within the motor trade / car dealership as a Service Advisor.
- Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
- Looking for a confident, friendly and professional individual with a strong customer service background.
All applications will be treated with the utmost confidentiality.
Senior Service Advisor employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Senior Service Advisor role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research the dealership and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering top-notch service, think of scenarios where you’ve gone above and beyond for customers. Share these stories during your interviews to stand out.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that Senior Service Advisor position.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your motor trade experience and any relevant skills that match the job description. We want to see how you fit into our high-performing team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for customer service and how your previous experience makes you a great candidate for us.
Showcase Your Customer Service Skills: Since this role is all about delivering high levels of customer service, make sure to include examples of how you've excelled in this area. We love to see candidates who can connect with customers and handle busy environments!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Octane Recruitment
✨Know Your Stuff
Make sure you brush up on your motor trade knowledge. Familiarise yourself with common dealership systems like Pinnacle or Kerridge, even if you haven't used them before. Being able to discuss these tools confidently will show that you're serious about the role.
✨Customer Service is Key
Since this role revolves around delivering high levels of customer service, prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing excellent service in a busy environment.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on typical questions for a Senior Service Advisor position, such as how you handle difficult customers or manage multiple bookings. The more you practice, the more confident you'll feel during the actual interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance not only boosts your confidence but also shows that you take the opportunity seriously and respect the company’s culture.
