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- Tasks: Join our team as a Senior Customer Service Advisor, handling customer bookings and inquiries.
- Company: Be part of a leading supplier workshop with a state-of-the-art facility.
- Benefits: Enjoy training opportunities, potential promotions, and a supportive team environment.
- Why this job: This role offers a chance to excel in customer service within a dynamic workshop setting.
- Qualifications: Experience in a car dealership or commercial workshop is preferred for this position.
- Other info: The workshop will relocate to Castle Donnington in June 2025.
Senior Customer Service Advisor – Coalville (moving to Castle Donnington June 2025) Location: Coalville Salary: Negotiable depending on experience £36,000 to £38,000 Working hours: Mon to Fri 39 hours 27235 We are recruiting for an experienced Senior Customer Service Advisor for our clients leading supplier workshop in Coalville (Site will be relocating to Castle Donnington in 2025) This is a exiting opportunity for a Service Controller to join a state of the art workshop, great team and site that offers training & promotion opportunities. For this customer facing Service Advisor opportunity you must have experience preferably within a car dealership Service department as a service advisor or Service controller, or in a commercial / HGV workshop Service Controller role: This Service controller position entails dealing with the customer as they wish to book work into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen. This customer controller role is within a busy Workshop that requires someone who can deal with the volumes while delivering a high standard of customer service. Dealing with invoices and preparing estimates Maintaining control of parts in the service department Deliveries warranty returnsBenefits: No weekends Enhanced holiday Company pensionRequirements The right individual must have previous motor trade experience as a Service Advisor or Aftersales Advisor. / HGV service controller Excellent customer service Upsell ability Must hold a Full UK driving licenceIf you have any further questions then please submit your application so we can discuss through the opportunity and your CV. Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first. INDAS Octane Reference: Consultant: Billy Olivier Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments
Senior Customer Service Advisor Coalville employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor Coalville
✨Tip Number 1
Familiarize yourself with the specific services and products offered by the workshop. Understanding their offerings will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in customer service, especially in a fast-paced environment. Be prepared to share examples of how you've successfully managed customer inquiries and resolved issues efficiently.
✨Tip Number 3
Research common challenges faced in a car dealership service department. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Senior Customer Service Advisor Coalville
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in customer service, particularly in a car dealership or commercial workshop setting. Use specific examples that demonstrate your ability to handle customer inquiries and manage service bookings.
Showcase Your Customer Service Skills: Detail your approach to delivering high levels of customer service. Mention any strategies you use to ensure customer satisfaction and how you handle challenging situations effectively.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the job description. Use keywords from the listing, such as 'Service Advisor', 'customer-facing', and 'workshop', to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Octane Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in a car dealership or workshop environment. Be prepared to share specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Understand the Workshop Environment
Familiarize yourself with the operations of a busy workshop. Discuss your understanding of the workflow, from booking appointments to managing parts and invoices, to demonstrate that you can thrive in a fast-paced setting.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about common challenges faced in customer service roles and how you would address them, particularly in a service advisor context.
✨Express Your Interest in Growth Opportunities
Since the role offers training and promotion opportunities, express your enthusiasm for professional development. Share your career goals and how you see this position helping you achieve them within the company.
