At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: A busy dealership in Romford with a focus on customer satisfaction.
- Benefits: Up to £35k salary, uncapped bonuses, and 31+ days holiday.
- Other info: Opportunities for career development and in-house training available.
- Why this job: Enjoy weekends off while building rapport with customers and enhancing your career.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
A busy, customer-focused dealership in the Romford area is looking for an experienced Service Advisor to join the front-of-house team. This role suits someone who enjoys delivering a smooth customer journey, building rapport, and supporting a fast-paced workshop.
Key Responsibilities
- Greeting customers and managing the service reception
- Booking in vehicles, managing diaries and providing regular updates
- Preparing job cards, estimates and authorisations
- Liaising with technicians to ensure accurate and timely communication
- Upselling additional work, service plans and products
- Maintaining high levels of customer satisfaction and repeat business
What You Need
- Experience as a Service Advisor in a dealership or independent workshop
- Strong customer service and communication skills
- Ability to multitask in a busy environment
- Confident using dealer management systems
- Professional, friendly and proactive approach
Benefits
- Up to £35k DOE + £40k OTE
- Monday-Friday only - every weekend off to spend time with family, friends and loved ones
- Un-capped bonus scheme with high earning potential
- Minimum 31 days holiday, rising to 34 with length-of-service rewards
- State-of-the-art workshop facilities
- Preferential rates on vehicles, servicing and parts across all franchises
- Group contributory pension scheme
- Career development and progression opportunities
- In-house and manufacturer training
- Enhanced maternity leave after qualifying period
Service Advisor in Romford employer: Octane Recruitment
Octane Recruitment is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Birdholme, employees benefit from a comprehensive package including a pension scheme, life assurance, and generous holiday allowance, making it an ideal place for those seeking a rewarding career in the automotive sector.
We think you need these skills to ace Service Advisor in Romford
Customer Service Skills
Communication Skills
Multitasking
Experience with Dealer Management Systems
Rapport Building
Time Management
Attention to Detail
