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- Tasks: Engage with customers to provide exceptional service and upsell additional services.
- Company: Join the dynamic team at Toyota Reading, a leading automotive brand.
- Benefits: Enjoy competitive pay, bonuses, discounts, and comprehensive health support.
- Other info: Flexible hours, generous leave, and perks for you and your family.
- Why this job: Kickstart your career in a fast-paced environment with full training and growth opportunities.
- Qualifications: Experience in customer support or vehicle servicing and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Location: Toyota Reading
Hours: Monday to Friday: 08:00 18:00, 1 in 3 Saturdays: 08:00 13:00 (paid at overtime)
Job Type: Full-time, Permanent
Guaranteed bonus while on holiday and training!
Drive Customer Excellence Join the Toyota Reading Aftersales Team
Are you a people-oriented professional with experience in vehicle servicing or customer support? We're growing our team at Toyota Reading and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand.
- Engage with customers in person and over the phone to discuss their service and MOT needs
- Provide a professional, honest, and transparent aftersales experience
- Upsell additional services and plans where appropriate
- Experience as a Service Advisor at a main dealer or independent garage
- A full UK driving licence is essential
Guaranteed bonus while on holiday and training
- Team bonus scheme
- Career development across 11 Lexus and Toyota dealerships
- Full manufacturer training and support
Car & Lifestyle Perks:
- Vehicle Purchase & Servicing Discounts For you and your family
- Perkbox Membership Access major retailer discounts, wellness tools & monthly treats
- Virtual GP 24/7 health consultations and mental wellbeing support
- Life Assurance & Long-Term Illness Cover
- Free Eye Tests at Specsavers
Work-Life Balance & Recognition:
- 6 Weeks Annual Leave (rising with service)
- Holiday Carry-Over Option
- Long Service Awards & Bonuses (up to £1,500)
Financial & Retirement Planning:
- Aviva Pension Scheme with employer contributions
- Employee Assistance Programme 24/7 support for health, finance, legal, and emotional matters
Ready to accelerate your aftersales career in a fast-paced, customer-focused environment? Apply now and become our next Service Advisor at Toyota Reading.
Service Administrator - Customer Care in Reading employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Customer Care in Reading
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your experience in vehicle servicing and customer support. Make it clear how you can drive customer excellence at Toyota Reading.
✨Tip Number 3
Show up prepared! If you land an interview, research Toyota Reading and their aftersales team. Be ready to discuss how you can maximise upsell opportunities and provide a professional aftersales experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Administrator - Customer Care in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Administrator role. Highlight any customer service or vehicle servicing experience you have, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to delivering exceptional customer experiences at Toyota Reading. Keep it friendly and professional!
Showcase Your People Skills: Since this role is all about engaging with customers, make sure to highlight your communication skills. Share examples of how you've successfully interacted with customers in the past, whether in person or over the phone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Octane Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle servicing and customer support. Familiarise yourself with common service and MOT needs, as well as any upselling techniques that could come in handy during the interview.
✨Show Your People Skills
As a Service Advisor, you'll be engaging with customers regularly. Practice how you would handle different customer scenarios, both in person and over the phone. Highlight your experience in providing a professional and transparent aftersales experience.
✨Be Ready to Upsell
Think about how you can maximise upsell opportunities. Prepare examples of how you've successfully upsold services in the past, and be ready to discuss how you would approach this in the role at Toyota Reading.
✨Ask Smart Questions
Prepare thoughtful questions to ask your interviewers about the team, training opportunities, and career development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.