At a Glance
- Tasks: Be the friendly face of our workshop, helping customers and managing parts efficiently.
- Company: Join a respected family-run automotive workshop with a strong reputation.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a supportive team environment.
- Other info: Stable, long-term opportunity with excellent career growth in a positive atmosphere.
- Why this job: Make a real impact in a growing business while working with cars and people.
- Qualifications: Experience in the automotive industry and strong customer service skills are essential.
Salary: £32,000 per annum
Location: Stetchford Birmingham
Hours: Monday to Friday, 8:30am – 5:30pm
Job Type: Full-Time, Permanent
Join Our Family-Run Independent Workshop
We are a well-established, family-run independent automotive workshop with a strong reputation for quality workmanship and excellent customer service. Due to continued growth, we are looking for an experienced Parts / Service Receptionist to join our friendly and professional team.
This is a fantastic opportunity for someone with automotive parts knowledge who enjoys dealing with customers and being at the heart of a busy workshop environment.
The Role
As our Parts / Service Receptionist, you will be the first point of contact for customers while supporting the smooth day-to-day operation of the workshop. Your responsibilities will include:
- Greeting customers and handling enquiries professionally
- Booking vehicles in for servicing, repairs and MOTs
- Preparing estimates and keeping customers updated on work progress
- Sourcing and ordering automotive parts from suppliers
- Managing parts stock and ensuring efficient parts availability
- Raising job cards, invoices and workshop paperwork
- Processing payments and maintaining accurate records
- Liaising with technicians, suppliers and customers to ensure smooth workflow
- Delivering exceptional customer service at all times
What We're Looking For
Essential as a Parts / Service Receptionist
- Previous experience within the automotive industry
- Good automotive parts knowledge and experience
- Strong customer service and communication skills
- Excellent organisational and administrative abilities
- Confident using computer systems and workshop management software
- Ability to work independently and as part of a team
Desirable as a Parts / Service Receptionist
- Previous Service Advisor or Service Reception experience
- Experience within an independent garage or workshop environment
- Knowledge of vehicle servicing, repairs and MOT processes
What We Offer as a Parts / Service Receptionist
- Competitive salary of £32,000
- Monday to Friday working hours – no weekends
- Friendly and supportive family-run business
- Stable, long-term opportunity
- Positive working environment with a close-knit team
- Opportunity to play a key role in a growing business
If you have automotive parts experience, enjoy working with people, and want to join a respected family-run workshop where your contribution will be valued, we’d love to hear from you.
Parts / Service Advisor employer: Octane Recruitment
Join our family-run independent workshop in Stetchford, Birmingham, where we pride ourselves on quality workmanship and exceptional customer service. As a Parts / Service Advisor, you'll enjoy a competitive salary of £32,000, Monday to Friday hours, and the opportunity to be part of a supportive team that values your contributions. With a focus on employee growth and a positive working environment, this is a fantastic place for those passionate about the automotive industry to thrive.
