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For Companies At a Glance
- Tasks: Be the voice of customers, managing service bookings and ensuring a smooth experience.
- Company: Join a fast-growing automotive team focused on customer satisfaction.
- Benefits: Competitive salary, performance bonuses, staff discounts, and health programmes.
- Other info: Full training provided with clear career development opportunities.
- Why this job: Make a real impact by delivering exceptional customer service in a dynamic environment.
- Qualifications: Customer-facing experience is a plus; strong communication and organisation skills are essential.
Location: Leicester
Contract: Full-time
Salary: £29,361.72 OTE £36,631.72
Be the Voice of the Customer in a Fast‑Growing Aftersales Team
If you’re a people‑focused Service Advisor who loves delivering a smooth, transparent, and genuinely positive customer experience, this role offers the perfect platform to shine. You’ll be the key link between customers and the workshop, ensuring every service journey feels effortless, informed, and professional. This is an exciting opportunity for a motivated Service Advisor who enjoys building relationships, solving problems, and keeping things running efficiently in a busy dealership environment.
What You’ll Be Doing
- Welcoming customers and managing service bookings across all channels
- Clearly explaining required work, costs, and timescales
- Providing regular updates throughout the service process
- Working closely with technicians and the workshop to monitor progress
- Preparing estimates, authorising work, and ensuring accurate invoicing
- Handling queries or concerns with professionalism and calm
- Maintaining high standards of process, quality, and customer care
What Makes You a Great Fit
- Experience as a Service Advisor or in a customer‑facing role (desirable, not essential)
- Strong communication and listening skills
- Highly organised, reliable, and able to juggle multiple tasks
- A calm, friendly, and inclusive approach
- Comfortable working in a fast‑paced environment
- Automotive experience is an advantage, but full training is provided
- Full UK driving licence
Why This Service Advisor Role Stands Out
- Competitive salary with performance‑related bonus
- Full training and ongoing manufacturer support
- Clear career development opportunities
- Staff discounts and a range of employee benefits
- A supportive, inclusive, and team‑focused workplace
Our Commitment to Diversity, Equity & Inclusion
We welcome applications from all backgrounds and are committed to creating a workplace where everyone feels valued, respected, and supported. Reasonable adjustments can be discussed at any stage of the recruitment process.
Benefits
- Company pension
- Cycle to work scheme
- Employee discounts
- Enhanced maternity and paternity leave
- Health & wellbeing programme
- Store discount
Experience:
- Service Advisor: 1 year (preferred)
Automotive Service Advisor in Oadby employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Oadby
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to be clear and friendly. Role-play with a friend or family member to get comfortable explaining complex ideas simply.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what matters most to you in a workplace.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Automotive Service Advisor in Oadby
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and the automotive industry.
Tailor Your Application: Make sure to tailor your application to the role of Service Advisor. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills and ability to juggle tasks in a busy environment.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure to explain your experiences and qualifications without unnecessary fluff. This helps us get to know you better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Octane Recruitment
✨Know Your Stuff
Familiarise yourself with the automotive industry and the specific services offered by the dealership. Brush up on common customer queries and service processes so you can confidently discuss them during the interview.
✨Showcase Your People Skills
As a Service Advisor, you'll be the voice of the customer. Prepare examples of how you've successfully handled customer interactions in the past, focusing on your communication and problem-solving skills. This will demonstrate your ability to build relationships and provide excellent service.
✨Stay Calm Under Pressure
Working in a fast-paced environment is part of the job. Think of scenarios where you've managed multiple tasks or dealt with challenging situations calmly. Share these experiences to show that you can thrive in a busy dealership setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.