At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and support.
- Company: Join a busy dealership with a family-run vibe and a focus on teamwork.
- Benefits: Enjoy a competitive salary, bonuses, and 30 days of annual leave!
- Other info: Receive ongoing training and support in a dynamic automotive environment.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Customer service skills and a full UK driving licence are essential.
Service Advisor role for a busy dealership, working within a fast-paced aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing manufacturer-led training available. Must have the right to work in the UK and a full UK driving licence.
Salary: Up to £32,000 + bonus OTE £40,000
Permanent / full-time role
Working Hours: Monday to Friday, 8am - 6pm, Saturday mornings on a rota
Service Advisor Benefits:
- 30 days annual leave including bank holidays, increasing with length of service
- Additional day off to celebrate your birthday
- Contributory pension scheme and life assurance
- 24/7 Employee Assistance Programme for confidential support
- Employee discounts on vehicles, MOTs, parts and servicing
- Manufacturer-accredited training and clear career progression opportunities
- Ongoing support, coaching and development within a family-run business
Service Advisor Requirements:
- Previous experience as a Service Advisor within a main dealership is preferred
- Strong customer service skills with the ability to build rapport and manage customer expectations professionally
- Excellent administration, communication and interpersonal skills
Service Advisor role:
- Act as the main point of contact for customers during their service or repair visit.
- Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
- Identify and upsell additional work where appropriate, documenting all findings accurately.
- Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.
Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector.
If you would like to know more about these vacancies or any similar vacancies such as Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Receptionist or Workshop Controller roles, then please get in touch.
SERVICE ADVISOR ~ CUSTOMER SERVICE in Newport employer: Octane Recruitment
Octane Recruitment is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Birdholme, employees benefit from a comprehensive package including a pension scheme, life assurance, and generous holiday allowance, making it an ideal place for those seeking a rewarding career in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land SERVICE ADVISOR ~ CUSTOMER SERVICE in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Octane Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Octane Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace SERVICE ADVISOR ~ CUSTOMER SERVICE in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Octane Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Octane Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Octane Recruitment!
How to prepare for a job interview at Octane Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
