At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and support.
- Company: Join a family-run dealership with a vibrant and supportive atmosphere.
- Benefits: Enjoy a competitive salary, bonuses, and 30 days of annual leave.
- Other info: Receive ongoing training and clear paths for career advancement.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Customer service experience and strong communication skills are a must.
Service Advisor role for a busy dealership, working within a fast-paced aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing manufacturer-led training available.
Must have the right to work in the UK and a full UK driving licence.
Salary: Up to £32,000 + bonus OTE £40,000
Permanent / full-time role
Working Hours: Monday to Friday, 8am - 6pm, Saturday mornings on a rota
Service Advisor Benefits:
- 30 days annual leave including bank holidays, increasing with length of service
- Additional day off to celebrate your birthday
- Contributory pension scheme and life assurance
- 24/7 Employee Assistance Programme for confidential support
- Employee discounts on vehicles, MOTs, parts and servicing
- Manufacturer-accredited training and clear career progression opportunities
- Ongoing support, coaching and development within a family-run business
Service Advisor Requirements:
- Previous experience as a Service Advisor within a main dealership is preferred
- Strong customer service skills with the ability to build rapport and manage customer expectations professionally
- Excellent administration, communication and interpersonal skills
Service Advisor role:
- Act as the main point of contact for customers during their service or repair visit.
- Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
- Identify and upsell additional work where appropriate, documenting all findings accurately.
- Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.
Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector.
If you would like to know more about these vacancies or any similar vacancies such as Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Receptionist or Workshop Controller roles, then please get in touch.
Service Administrator - Customer Care in Newport employer: Octane Recruitment
Octane Recruitment is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Birdholme, employees benefit from a comprehensive package including a pension scheme, life assurance, and generous holiday allowance, making it an ideal place for those seeking a rewarding career in the automotive sector.
