At a Glance
- Tasks: Deliver exceptional customer service and manage the complete in-centre journey.
- Company: Join a leading automotive centre with a focus on customer satisfaction.
- Benefits: Great salary, bonus scheme, extensive training, and 32 days holiday.
- Other info: Dynamic team environment with excellent career progression opportunities.
- Why this job: Make a real impact by providing trusted advice to valued customers.
- Qualifications: Experience in customer-facing roles and strong communication skills.
Our client is looking for a Customer Service Specialist to join their centre in Newark. This is a new position for our client in their automotive centres nationwide. It’s a front-of-house role giving trusted advice and exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme, and career progression.
Location: Newark
Pay / salary: Basic: £30,000 + bonus £500 per month OTE: £36,000
Job type: Permanent / Full time role
Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 – 16:00
Benefits for the Customer Service Specialist role:
- Bonus scheme up to £6,000 per year
- Full training provided
- 32 days holiday including Bank Holidays
- Extensive on-going training programme
- Career development: training and Company growth to boost career progression
- Staff discounts on servicing, tyres, and MOTs
- Life Insurance
- Pension scheme
- Employee Assistant Program
- Long service recognition, enhance maternity and paternity leave
- Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events
Job Responsibilities:
- Own the complete in-centre customer journey from arrival through to departure and future bookings
- Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty
- Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
- Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times
- Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team
What you’ll need to be considered for the role:
- Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services)
- Demonstrable track record of building rapport, handling objections, and closing sales ethically
- Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided)
- Customer-first mindset with genuine passion for delivering outstanding experiences
- High integrity and commitment to ethical selling – comfortable saying “no” when it is the right thing for the customer
- Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided)
- Resilient, adaptable, and calm under pressure in a fast-paced retail environment
- Collaborative team player who supports colleagues and shares knowledge
- No driving licence required
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today.
Customer Service Specialist in Newark on Trent employer: Octane Recruitment
Octane Recruitment is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Birdholme, employees benefit from a comprehensive package including a pension scheme, life assurance, and generous holiday allowance, making it an ideal place for those seeking a rewarding career in the automotive sector.
