At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Join a family-run business that values teamwork and customer service.
- Benefits: Earn a competitive salary with bonuses, plus 30 days off and birthday leave!
- Other info: Enjoy ongoing training and clear paths for career progression.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
Service Advisor role for a busy dealership, working within a customer-focused aftersales department and acting as the key link between customers, the workshop and parts teams. This is a great opportunity for someone who enjoys delivering a professional service, keeping customers updated and supporting an efficient service operation.
Must have the right to work in the UK and a full UK driving licence.
Location: Swindon
Salary: £30,000 basic plus bonus, OTE £36,000 per annum
Job type: Permanent / full-time role
Working Hours: Monday to Friday, 8am - 6pm, Saturday mornings on a rota
Benefits:
- Competitive salary package with bonus / OTE opportunity
- 30 days annual leave including bank holidays, increasing with length of service
- Additional day off to celebrate your birthday
- Contributory pension scheme and life assurance
- 24/7 Employee Assistance Programme for confidential support
- Employee discounts on vehicles, MOTs, parts and servicing
- Manufacturer-accredited training and clear career progression opportunities
- Ongoing support, coaching and development within a family-run business
Requirements:
- Previous experience in a Service Advisor, Aftersales Advisor or customer-facing automotive role would be advantageous
- Strong customer service skills with the confidence to build rapport and communicate clearly with customers
- Excellent administration, organisation and time management skills, with good attention to detail
- Able to work well as part of a team and liaise effectively with workshop, parts and wider dealership colleagues
- Flexible and proactive approach, with the ability to manage bookings, customer updates, invoicing and service paperwork in a busy environment
Role Responsibilities:
- Welcome customers and provide a professional, helpful service throughout their vehicle visit.
- Book service and repair work, prepare job records and ensure all customer and vehicle information is recorded accurately.
- Track vehicle progress through the workshop and keep customers informed with clear updates.
- Work closely with technicians, workshop colleagues and the parts department to support smooth daily operations.
- Explain required work, timescales and costs to customers in a clear and professional manner.
- Support the aftersales team with administration, invoicing, service bookings and related paperwork.
- Promote additional relevant services where appropriate while maintaining high standards of customer satisfaction.
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
Service Advisor in Lydiard Millicent employer: Octane Recruitment
Octane Recruitment is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Birdholme, employees benefit from a comprehensive package including a pension scheme, life assurance, and generous holiday allowance, making it an ideal place for those seeking a rewarding career in the automotive sector.
