At a Glance
- Tasks: Support daily operations in a busy Aftersales department and lead a dynamic team.
- Company: Join a respected main dealership with a forward-thinking approach.
- Benefits: Enjoy generous holidays, pension scheme, employee discounts, and career growth opportunities.
- Other info: Full UK driving licence required; apply now for a confidential chat!
- Why this job: Make a real impact by delivering exceptional customer service in a fast-paced environment.
- Qualifications: Experience in aftersales and strong leadership skills are essential.
The predicted salary is between 36000 - 36000 € per year.
Location: Coulsdon
Salary: £36,000 basic per annum plus bonus, OTE £50,000
Hours: Monday to Friday, 8:00am to 6:00pm, Saturdays on rota
We are pleased to present an exciting opportunity for an experienced Assistant Service Manager to join a successful and well-established main dealership based in Coulsdon. This position offers the chance to play a key role in a busy Aftersales department, supporting day-to-day operations and ensuring an exceptional level of customer service.
This role is ideal for someone who is passionate about delivering high standards, confident in leading a team, and looking to develop their career within a respected and forward-thinking dealer group. If you thrive in a fast-paced environment and enjoy working closely with both customers and colleagues, this is a fantastic next step.
Benefits:
- Generous holiday
- Pension Scheme
- Career opportunities
- On-site parking
- Employee discount across all Group companies, including special offers.
Role:
- Support the day-to-day running of the front-of-house aftersales operation, ensuring an efficient and professional customer journey.
- Assist in leading, motivating, and developing the Service Advisor team to maintain high levels of performance and customer care.
- Help manage customer queries and complaints while working closely with the workshop to ensure smooth workflow and strong service standards.
Requirements:
- Previous experience in a main dealer aftersales environment, ideally with a strong background as a Service Advisor.
- Confident in supporting and guiding a front-of-house team while delivering excellent customer service and handling escalated queries.
- A full UK driving licence is required.
How to Apply:
To apply for this Assistant Service Manager vacancy, please send your CV, and I will contact you upon receipt. All applications will be treated with the utmost confidentiality.
Assistant Service Manager in London employer: Octane Recruitment
Join a respected and forward-thinking dealer group in Coulsdon as an Assistant Service Manager, where you will thrive in a dynamic work environment that prioritises exceptional customer service and team development. Enjoy generous benefits including a competitive salary, career growth opportunities, and employee discounts across all Group companies, making this an ideal place for those passionate about the automotive industry and looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at main dealerships. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching the dealership and its values. Show us you’re not just another candidate; demonstrate how your passion for customer service aligns with their mission. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and customer service. We want to hear about your experiences and how you’ve handled challenges in the past—so be ready to share some great stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows us you’re keen and professional, which is exactly what we look for in an Assistant Service Manager.
We think you need these skills to ace Assistant Service Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Service Manager role. Highlight your experience in aftersales and customer service, and don’t forget to mention any leadership roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm, so let your personality come through!
Showcase Relevant Experience:When detailing your work history, focus on your achievements in previous roles, especially those related to managing teams and delivering excellent customer service. We’re looking for someone who can hit the ground running, so make it clear how you’ve done this before.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to process your application quickly. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Octane Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Service Manager role. Familiarise yourself with the key responsibilities, such as supporting the aftersales operation and leading a team. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this position is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Think of situations where you successfully handled customer queries or complaints, and how you motivated your team to maintain high service standards.
✨Prepare for Team Leadership Questions
As an Assistant Service Manager, you'll need to lead and develop your team. Anticipate questions about your leadership style and how you would motivate your team. Have a few strategies in mind that you've used before to inspire others and improve performance.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the dealership's approach to customer service or how they support their staff's career development. It’s a great way to leave a lasting impression!
